Big two thumbs down for Lakeshore HD!
Outstanding HDF Member
Joined: Mar 2012
Posts: 2,843
Likes: 0
From: Michigan
I tried my local dealer to see if I bought something from them would they give me store credit towards it with the (2) brand new items I had that I wanted to return (Fixed rider backrest & mount kit). Well they said yes they would make an exception. So I got store credit from my local Dealer....
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Road Warrior
Joined: Jun 2010
Posts: 1,960
Likes: 1
From: Miami, FL
Can't beat that.
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Road Warrior
Joined: Jun 2010
Posts: 1,960
Likes: 1
From: Miami, FL
I've spent thousands and saved hundreds on purchases from LSHD. I had a couple of items hit backorder. My first notice of these backordered items was the email invoice for a shipped order. One derby cover was on backorder until Sept so they cancelled the order without asking and gave me a full refund (no restocking fee).
Their website clearly states that they charge a "10% Restocking fee issued in the from of a store credit or 20% restocking fee when credited back to the customers credit card." Although I consider these fees to be total BS, they are clearly stated in their policies. I can understand a restocking fee for an uncommon special order. However, they will have no problem selling caps for a docking kit to another customer.
The all caps responses to a customer are absolute BS. I'd take this issue up directly with the dealership's GM. If you want to really blast them on the internet, try ripoffreport.com. Post a complaint there and it will be the top Google return when somone searches for "LHSD Reviews." Only problem is that you cannot remove any complaint you post so they are permanent.
Their website clearly states that they charge a "10% Restocking fee issued in the from of a store credit or 20% restocking fee when credited back to the customers credit card." Although I consider these fees to be total BS, they are clearly stated in their policies. I can understand a restocking fee for an uncommon special order. However, they will have no problem selling caps for a docking kit to another customer.
The all caps responses to a customer are absolute BS. I'd take this issue up directly with the dealership's GM. If you want to really blast them on the internet, try ripoffreport.com. Post a complaint there and it will be the top Google return when somone searches for "LHSD Reviews." Only problem is that you cannot remove any complaint you post so they are permanent.
Also, how do you charge someone a re-stocking fee for an item you did not have in stock and was on backorder?
Then the treatment via email........AND he still has not sent me an RMA via email to send stuff in for a refund, only for store credit...............
Lastly as I have already stated, this is the first time I have dealt with ANY company in my life, that has taken my money when product is on backorder WITHOUT notifying me first. To me that is not how you do business, you let the consumer decide if they want to wait for products or not, ESPECIALLY if you charge a re-stocking fee for items you do not have in stock.
Tourer
Joined: May 2009
Posts: 444
Likes: 2
From: St. Paul, MN
Glad it all worked out in the end. I have had the "open the box to find several items backordered" several times. I have just come to expect it I guess. Same thing just happened from some camping supplies I ordered online. I was looking forward to opening a box with all the items in it only to find several were backordered with no idea when they would come in and be shipped to me. I think this happens quite a bit, not only on HD stuff.
I would be pretty irritated with the attitude. As the customer, it is the employee's job to make sure you are well served and your needs are met without rude behavior or condescension. As others have suggested, I would at least take the time to forward the info up the ladder so they know what kind of treatment their employee is displaying.
I have a friend who owns an auto parts store. As the owner, he has told me several times to follow up when I have not had an acceptable experience with businesses. He has told me that eventually you WILL reach someone who cares, even if you have to speak directly with the owner. I have found this to be true.
I would be pretty irritated with the attitude. As the customer, it is the employee's job to make sure you are well served and your needs are met without rude behavior or condescension. As others have suggested, I would at least take the time to forward the info up the ladder so they know what kind of treatment their employee is displaying.
I have a friend who owns an auto parts store. As the owner, he has told me several times to follow up when I have not had an acceptable experience with businesses. He has told me that eventually you WILL reach someone who cares, even if you have to speak directly with the owner. I have found this to be true.
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