Works Shock Customer Service
Thread Starter
|
Road Captain
Joined: Jul 2006
Posts: 681
Likes: 0
From: Orange County, CA
Works Shock Customer Service
Just a heads-up, bought a pr of Works for my Roadglide. Had some issues with the ride and tried to contact customer service. Not too friendly, left voicemail...no response. Last time I'll buy from them.
Thread Starter
|
Road Captain
Joined: Jul 2006
Posts: 681
Likes: 0
From: Orange County, CA
RE: Works Shock Customer Service
I had Progressive 440s and it was a little stiff for my weight and size (5'9, 165). I switched over to the Works thinking they could "build" a shock that would give me a ride I want. So far, the rides bumpier when I hit potholes on the freeway and it doesn't seem to handle any better. In fact it may be worse. So I thought I may not be adjusting it right so i called customer service. The guy who answered didn't seem to happy about his job and switched me over to "customer service". All I got was voicemail. I even emailed them. No response. I just wanted HDF members to beware. They're fast to promise you the "right" shocks for your specific need, but if you have problems....forget about it. Yet, some may have had better luck with them (From prior posts). Just a caveat emptor folks!
Tourer
Joined: Dec 2006
Posts: 375
Likes: 0
From:
RE: Works Shock Customer Service
FYI I do not know this person,but I did pick up a card at a show. Card says he is a customer service rep
Darrel Faust
818-701-1010
Seemed fairly friendly at the show, but who knows after you buy. We do now!
Darrel Faust
818-701-1010
Seemed fairly friendly at the show, but who knows after you buy. We do now!
Trending Topics
Road Master
Joined: Aug 2006
Posts: 1,053
Likes: 19
RE: Works Shock Customer Service
Well here is another side to Works. A few years ago I ordered a set & installed them the nite befor a cross country ride. Bout killed us first 300 miles; got to a dealer measured the shocks & found they were too short. Called works ,explained the prob & they built another set ,overnighted them to the next dealer on our route & payed for R&R & all shipping, and apologized more than once for the screw up. Best ride I have ever installed on my Harley. Recently sent em in for a rebuilt after 50,000 miles & they were great to deal with.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Thread
Thread Starter
Forum
Replies
Last Post
harley_jeff
Ignition/Tuner/ECM/Fuel Injection
1
May 25, 2012 05:51 PM
