Anybody know harley customer complaint email.
I need it please. I coudn't found it....

 

No sorry.....

 

IF there is one, it is a closely guarded secret. if you're lucky, you can find the phone number on the website. if not, do a search on here, several folks have posted that. the hd site will give you there mailing address if you want to send them a letter.

 

https://www.hdforums.com/forum/touri...ontact_us.jsp?...

To contact the Motor Company directly, please write:

Harley-Davidson Customer Care
3700 W. Juneau Avenue
Milwaukee, WI 53208

To speak with a Harley-Davidson customer care representative please call (414) 343-4056.
Our normal hours of operation are Monday through Friday 8:00 a.m. - 6:00 p.m. Central Standard Time (CST).

Sorry, we're unable to receive e-mail at this time.

 

HD does not pay any attention to complaints ! If anything, HD will state the fault is the consumer's responsibility.

 

Not so HD JIM,they had my dealer take my bike in at 29000 mile(out of warranty)and go through it to solve a problem,took care of everything at no charge to me!They told me they will good will a bike up to 36000 miles as long as factory service has been followed.

 

My friend had exactly this same type of quality help from Mother Harley! He was not 100% dealer serviced either. However, he had all of his service receipts indicating the major maintenance intervals were followed. He also received a customer care letter after asking for his input on the response from the Mo Co. and a follow up phone call after he had the bike back. I think in many cases, like most anything, its how you present your case and how you act.

 

Glad they worked for you. Bought my wife a Nightster .. still under warranty... having to fight HD over electrical problems ... this on a bike with less than 300 miles on it. Corporate and the dealer I bought the bike from are pointing fingers at each other.

 

at least they are not pointing at you

 

Those who say that HD does not listen to complaints is lying or just don't know any better.

I complained to HD regarding our 2011 EGC (heat, rear shock, etc) and received quick replies by postal mail and by phone. I was given the opportunity to speak directly with an engineer who spent at least 1/2 hour with me on the phone in a two-way dialogue. I was impressed to say the least.

The engineer also mentioned that they read through the major HD Internet forums though they do not respond for obvious reasons.

I got every indication that HD is listening and cares. Whether every complaint results in changes to product is another matter. But they do listen and take notes.

By the way, I posted details regarding the call on this forum soon after the communications if you're interested in the details.

JackL