Harley Customer Service
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
IF there is one, it is a closely guarded secret. if you're lucky, you can find the phone number on the website. if not, do a search on here, several folks have posted that. the hd site will give you there mailing address if you want to send them a letter.
Extreme HDF Member
Joined: Dec 2006
Posts: 10,045
Likes: 36
From: ST. Louis
https://www.hdforums.com/forum/touri...ontact_us.jsp?...
To contact the Motor Company directly, please write:
Harley-Davidson Customer Care
3700 W. Juneau Avenue
Milwaukee, WI 53208
To speak with a Harley-Davidson customer care representative please call (414) 343-4056.
Our normal hours of operation are Monday through Friday 8:00 a.m. - 6:00 p.m. Central Standard Time (CST).
Sorry, we're unable to receive e-mail at this time.
To contact the Motor Company directly, please write:
Harley-Davidson Customer Care
3700 W. Juneau Avenue
Milwaukee, WI 53208
To speak with a Harley-Davidson customer care representative please call (414) 343-4056.
Our normal hours of operation are Monday through Friday 8:00 a.m. - 6:00 p.m. Central Standard Time (CST).
Sorry, we're unable to receive e-mail at this time.
Intermediate
Joined: Mar 2008
Posts: 30
Likes: 6
Not so HD JIM,they had my dealer take my bike in at 29000 mile(out of warranty)and go through it to solve a problem,took care of everything at no charge to me!They told me they will good will a bike up to 36000 miles as long as factory service has been followed.
Supporter
Joined: Mar 2008
Posts: 4,419
Likes: 89
From: Vermont
My friend had exactly this same type of quality help from Mother Harley! He was not 100% dealer serviced either. However, he had all of his service receipts indicating the major maintenance intervals were followed. He also received a customer care letter after asking for his input on the response from the Mo Co. and a follow up phone call after he had the bike back. I think in many cases, like most anything, its how you present your case and how you act.
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Outstanding HDF Member
Joined: Dec 2009
Posts: 2,502
Likes: 6
From: Lapeer , Mich
at least they are not pointing at you
Cruiser
Joined: Nov 2010
Posts: 175
Likes: 0
Those who say that HD does not listen to complaints is lying or just don't know any better.
I complained to HD regarding our 2011 EGC (heat, rear shock, etc) and received quick replies by postal mail and by phone. I was given the opportunity to speak directly with an engineer who spent at least 1/2 hour with me on the phone in a two-way dialogue. I was impressed to say the least.
The engineer also mentioned that they read through the major HD Internet forums though they do not respond for obvious reasons.
I got every indication that HD is listening and cares. Whether every complaint results in changes to product is another matter. But they do listen and take notes.
By the way, I posted details regarding the call on this forum soon after the communications if you're interested in the details.
JackL
I complained to HD regarding our 2011 EGC (heat, rear shock, etc) and received quick replies by postal mail and by phone. I was given the opportunity to speak directly with an engineer who spent at least 1/2 hour with me on the phone in a two-way dialogue. I was impressed to say the least.
The engineer also mentioned that they read through the major HD Internet forums though they do not respond for obvious reasons.
I got every indication that HD is listening and cares. Whether every complaint results in changes to product is another matter. But they do listen and take notes.
By the way, I posted details regarding the call on this forum soon after the communications if you're interested in the details.
JackL