Paint set
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Cruiser
Joined: Dec 2008
Posts: 126
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Paint set
I ordered a limited paint set from HD on 9/12/12 for my 13 street glide. Its still not in! Opened a case with the company, whos rep after promising set would be in twice before now says 4/15/13 will be ship date. I finally had enough! Told him HD had two choices, one: ship paint set within two weeks with a 20% price reduction(.20x$5000=$1000) or option two cancel order put $5000 back on card plus 2% intrest. He said he would get back to me. What would you do???
Stellar HDF Member
Joined: Jan 2008
Posts: 3,036
Likes: 65
From: Earth
I ordered a limited paint set from HD on 9/12/12 for my 13 street glide. Its still not in! Opened a case with the company, whos rep after promising set would be in twice before now says 4/15/13 will be ship date. I finally had enough! Told him HD had two choices, one: ship paint set within two weeks with a 20% price reduction(.20x$5000=$1000) or option two cancel order put $5000 back on card plus 2% intrest. He said he would get back to me. What would you do???
Ultimate HDF Member
Joined: Apr 2006
Posts: 6,913
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From:
I would be surprised if they agree to either option. Probably will refund your money in full or deliver the tins for the full price and maybe throw in a gift certificate for a couple of bills. Good luck.
Which paint set are you ordering?
Which paint set are you ordering?
Road Warrior
Joined: Feb 2009
Posts: 1,274
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From: Now Western TN
You can get a custom paint job for that $5K
Seasoned HDF Member
Joined: Apr 2008
Posts: 8,051
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From: Florence, MT (Bitterroot Valley)
I have a little experience with this same issue. I ordered a custom paint set from Harley, and ended up sending it back 3-4 times. I opened a case with their rep as well. As I recall, they gave me a store credit for like $250. I'd be very, very surprised if you get choice number 1, and choice number 2 would surprise me even more. They're not about to add interest, even though they've been using your $$ since September. Keep us posted.
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Cruiser
Joined: Dec 2008
Posts: 126
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Nothing from the MoCo yet will wait to hear from them , dealer is looking into it from their end but i don't blame them. The paint set i ordered was smokey gold # 95771-13dry I think its being outsourced by Gunslinger out of Colorado.
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I own a 2012 limited and the first thing I did was paint it. The last thing I wanted was a bike that looks just like everyone else's bike. Get your money back and find a good painter. You will have a custom bike and you will save money at the same time
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Extreme HDF Member
Joined: Dec 2010
Posts: 14,778
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From: Badlands of ND
In early December 2012 I also ordered a limited edition paint set when I bought my Heritage. It took HD a little over 100 days to get my paint set back to the dealer. You are closing on 200 days. I would have lost patience too. I would be interested to see if you do get your money back.
Grand HDF Member
Joined: Oct 2009
Posts: 3,824
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From: Myrtle Beach SC
One advantage with getting a paint set from Harley over painting your own is selling your stock paint set to recoup some $. I got a paint set for my 2012 FLHX was $5400 with stretched bags but got $2000 in return for my original set. Those paint sets are nice but always a gamble on when you get them.