Damn Dealer
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,741
Likes: 1,599
From: Danbury CT
Crap like this pisses me off. I brought a 10 ounce patty of the best black Angus meat I could buy & went into McDonalds & asked if they would cook it for me & just charge me for the labor. They told me to go to Burger King. Pissed me off! 
Road Warrior
Joined: Sep 2005
Posts: 1,429
Likes: 10
From: TX
There is a dealer right up he road from where I live, Whitts Haley Davidson, it has a big sign in the service department... We don't install parts hat were not purchased here.... Total BS... I don't go here for anything.... Miss my Indy guy in California , Valley VTwin, awesome
Road Warrior
Joined: Dec 2012
Posts: 1,335
Likes: 5
From: CT
Its chicken ****. Pure and simple. It's all about how much money they didn't make on the tire. Let's be honest.
Elite HDF Member
Joined: Sep 2007
Posts: 4,928
Likes: 69
From: Near Myrtle Beach, SC
It's going to be a liability issue for some dealers and some dealers will say "sure, bring it on back". But the liability is real. And signing a release means very little. That does nothing to prevent a party from filing suit. If you think otherwise, well, you have never been sued.
There is no use throwing a dealership under the bus because of their policies.
"Hauling the new tire around my waist"....are you freaking kidding????
Either buy equipment and install the tires yourself, or take them to an indy or sport bike shop. Either will install them and always at a price savings over an HD dealership.
There is no use throwing a dealership under the bus because of their policies.
"Hauling the new tire around my waist"....are you freaking kidding????
Either buy equipment and install the tires yourself, or take them to an indy or sport bike shop. Either will install them and always at a price savings over an HD dealership.
Thread Starter
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Cruiser
Joined: Mar 2010
Posts: 205
Likes: 6
From: Blacksburg, VA
I don't know about that silverbullitt...I think there are a lot of sue happy people out there, but I guess the whole good enough to fix it but not good enough to buy it from theory is a little skewed. If your a Harley stealership, you are in the service business. That means your not only selling, but servicing bikes, are you not? My father owned our family owned jewelry store for many many years. I get this theory. People would bring us their junk jewelry that they didn't buy from us all the time. We didn't like it, but we fixed their junk drug store jewelry because we were in the service business. I don't think I'll be taking my groceries to a restaurant to be cooked for me tho. Just sayin.
+1
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Outstanding HDF Member
Joined: Aug 2007
Posts: 3,074
Likes: 153
From: Snow Mexico
Yes quite clearly this is the same thing. /sarcasm
Road Warrior
Joined: Oct 2009
Posts: 1,384
Likes: 3
From: California
It's all about customer service and I'm sure the local indy shop loves the attitude of the Harley dealer. Cha-ching! If I worked service, I would have said 'yeah, we'll do it, and I'll give you a discount next time you buy tires'. Might still be more than what you can buy them for online of course but will be less than full retail. I happily pay more local, as long as I don't feel that I'm getting my head handed to me and the dealer doesn't treat me like crap.
And Harley dealers are wondering why so many Harley dealers are closing in the U.?. Try having that kind of attitude at a Honda or Toyota car store... I used to work for American Honda and can tell you that management there takes customer service very seriously and they don't get 'mad' at the dealer, they get 'even' by way of not giving them as many cars allotted to them or holding out the premium models and sending them to stores that take customer service seriously.
Last edited by UltraClassicElectraGlide; Apr 14, 2013 at 08:55 PM.