Rivco Armrests,Customer Service
Thread Starter
|
Road Captain
Joined: Nov 2007
Posts: 654
Likes: 11
Rivco Armrests,Customer Service
Good day; Riders.
Ordered some Rivco armrests a few months ago and installed them over the winter.
Little did I know that I was sent an incomplete set; the units sent to me were missing a second set of set screws.
Very satisfied with quality and look but could not keep tension on the armrests because I was lacking the second set of set screws.
Phone RIVCO and got very little help from service tech; however, he did provide me with the owner's phone number. Left a message for the owner and within minutes I was speaking with him.
After a limited explanation; HE knew exactly what the problem was/is and assured me the extra set screws would be sent immediately.
He also mentioned there would be changes within the tech support group. He wants to provide top level customer service.
Product made in the USA - an interested owner and a willingness to take the extra step in customer support; maybe it's a company worth reviewing.
Ride In Peace
Ordered some Rivco armrests a few months ago and installed them over the winter.
Little did I know that I was sent an incomplete set; the units sent to me were missing a second set of set screws.
Very satisfied with quality and look but could not keep tension on the armrests because I was lacking the second set of set screws.
Phone RIVCO and got very little help from service tech; however, he did provide me with the owner's phone number. Left a message for the owner and within minutes I was speaking with him.
After a limited explanation; HE knew exactly what the problem was/is and assured me the extra set screws would be sent immediately.
He also mentioned there would be changes within the tech support group. He wants to provide top level customer service.
Product made in the USA - an interested owner and a willingness to take the extra step in customer support; maybe it's a company worth reviewing.
Ride In Peace
Seasoned HDF Member
Joined: Jan 2011
Posts: 28,842
Likes: 16,580
From: Wisconsin, USA
I have theRivco passenger pegs. I love them.
https://www.hdforums.com/forum/general-harley-davidson-chat/794631-new-rivco-adjustable-passenger-floorboards-are-awesome.html
https://www.hdforums.com/forum/general-harley-davidson-chat/794631-new-rivco-adjustable-passenger-floorboards-are-awesome.html
Road Warrior
Joined: Sep 2006
Posts: 1,826
Likes: 87
From: Cookson, Ok
Good to hear they are going to do something to improve their customer service, hopefully their road reps that do motorcycle events. Worthless as **** on a duck.
Last edited by Lakerat; May 7, 2013 at 02:35 PM.
Stellar HDF Member
Joined: Jul 2009
Posts: 2,476
Likes: 193
From: Las Vegas, NV
Good to hear about this experience. I've found one of the things I really like about being involved with motorcycles is how grass roots many of the suppliers are. There aren't that many industries left where you can talk directly to owners/manufacturers.
Thread
Thread Starter
Forum
Replies
Last Post
OG1
Frame/Suspension/Front End/Brakes
0
Feb 15, 2016 09:51 PM
