Pi$$ed off
appointment made two and 1\2 weeks ago. 13 SG, stage 1 air, SEPT, Rush true duals with 2 inch baffle to go with the 4 inch Big Louie. Dropped bike off last night. Dealer stated it will be ready around noon today. They called mid afternoon stating that the True Duals are back ordered and no idea when available. Thanks! They had already put on the new air cleaner. Options for tomorrow. Put on some Rinehart duals they have to go with the Rush Big Louie. Same price as the Rush True Duals. Gut the cat for free, tune and wait for the Rush True Duals. Put stock air back on and wait for everything to come in. Is the rinehart deal a good one, should I wait with the gutted cat? find a new dealer? Nice folks but not well organized.
Tourer
Joined: Jul 2012
Posts: 411
Likes: 9
From: Orig Surfers Paradise Australia, then Riyadh Saudi Arabia, Tokyo, Toronto, now So Cal
Tell em you're possed cause of their lack of communication - customer service is apparently NOT their first priority. I agree the rhineheart is better gear. But tell them u war a discount for them dicking u around.
Road Master
Joined: Nov 2007
Posts: 771
Likes: 3
From: St. Bonifacius, MN
appointment made two and 1\2 weeks ago. 13 SG, stage 1 air, SEPT, Rush true duals with 2 inch baffle to go with the 4 inch Big Louie. Dropped bike off last night. Dealer stated it will be ready around noon today. They called mid afternoon stating that the True Duals are back ordered and no idea when available. Thanks! They had already put on the new air cleaner. Options for tomorrow. Put on some Rinehart duals they have to go with the Rush Big Louie. Same price as the Rush True Duals. Gut the cat for free, tune and wait for the Rush True Duals. Put stock air back on and wait for everything to come in. Is the rinehart deal a good one, should I wait with the gutted cat? find a new dealer? Nice folks but not well organized.
Road Master
Joined: Apr 2011
Posts: 911
Likes: 10
From: Wisconsin
Just personal experience. Also a friend had rush pipes on a sporty that were less than desirable in the quality department.
Seasoned HDF Member
Joined: Mar 2010
Posts: 19,974
Likes: 6,071
From: Florida
I just had my race tune done, & I went with the SE Street Performance slipons. I felt they were the best looking, especially with the "piston" end caps, and gave me the sound I wanted...same as stock but much deeper,not really louder. And you know they prolly have them in stock. I thing Rineharts & Rush are too loud for a touring bike; OK on a Softail or Dyna.
Intermediate
Joined: Jan 2013
Posts: 49
Likes: 0
From: Spencer, MA
Bite your tongue Sir......
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Tourer
Joined: Sep 2012
Posts: 384
Likes: 15
From: Iowa City, Iowa
Put it back to stock and waiting for all parts to get in. I live about 30 miles from Dealer. They are picking up the bike and delivering. I think they are a good Dealer and are trying hard to right the situation. They admitted they could have done better. Moving on. I was pretty pi$$ed though.
