You Can't Beat Fuel Moto Customer Service
Road Master
Joined: Jan 2008
Posts: 959
Likes: 5
From: Oswego, IL
I only have good things to say about their customer service. Ordered the coated stainless head pipes and they were shipped with in 2 days of the expected date (they were backordered) but from the time I placed my order and the time the head pipes were ready to ship they ran out of coated full size crossover pipes (They were in stock at the time of order) and now I am waiting 3 more weeks (I waited 3 weeks for the head pipe).
The only suggestion I have is have them ship you what they do have if there are any backorders. They did call me and told me what is going on. That is the kind of customer service I like to see.
The only suggestion I have is have them ship you what they do have if there are any backorders. They did call me and told me what is going on. That is the kind of customer service I like to see.
Road Warrior
Joined: Dec 2012
Posts: 1,335
Likes: 5
From: CT
ROAD TRIP!!! +1 on FuelMoto service.
When you thinking about making the trek? I could be tempted to join you.
Thread Starter
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Cruiser
Joined: Mar 2011
Posts: 157
Likes: 0
From: Massachusetts
Brian actually told me that Power Commander did not have an answer. With Fuel Moto's status as a vendor, they were able to pressure PC to replace it.
Cruiser
Joined: May 2013
Posts: 142
Likes: 0
From: London Ontario
I know based on all the positive feedback and what sounds like the best customer service anywhere I'll be getting my PC-V and air kit from them later this month.
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Tourer
Joined: Jun 2011
Posts: 335
Likes: 5
From: Vermont
Do it! I just rode out there from VT. The trip was good but the build and tune I got there was even better. Trip is fairly easy with the exception of the tolls and the Chicago traffic.