Experience with Scrub Cycles
Thread Starter
|
Cruiser
Joined: Feb 2013
Posts: 232
Likes: 0
From: New Jersey
Experience with Scrub Cycles
Just want to share a personal purchasing experience that I had with Scrub Cycles. I want to start out by saying that alot of Harley dealerships and some online companies that I have dealt with have major arrogance and attitude issues....Not these guys. I contacted these guys and had some questions regarding product information and application instruction. Kip took the time out to address all my questions and did it with enthusiasm. I called regarding the Sinister Industries Up Yours Exhaust and wanted to pick their brain about the product before I made the purchase. What lead me to them was an internet search after I spoke directly to Sinister Industries themself. I contacted Sinister Industries and spoke to a rep (I believe Derek) and I got the impression that I was bothering him with my questions. Every answer her gave me had a unneeded condescending tone and put a really bad taste in my mouth. Its a shame when an authorized dealer for your product has better customer service than the company who produces the product. Derek's attitude was so poor that If I really didnt like the exhaust that much I would have went with another company. An employee is a direct reflection of it's owner and I'm not sure John Shope would be pleased to hear he has a phone rep scaring customers off because of a poor attitude. These guys at Scrub Cycles are disabled VETS and that makes me want to support them all the more!! I know this may sound like an advertisement for them but it isn't. I just feel that a community like ours should know good and bad experiences when it comes to making purchases. I will continue to support these guys in every way possible. The prices are right and so are their attitudes. Its nice to see there are still good people in business...
Thread
Thread Starter
Forum
Replies
Last Post
