Custom Dynamics - A Bit Disappointing
Grand HDF Member
Joined: Mar 2007
Posts: 4,928
Likes: 285
From: Edmond Oklahoma
Exactly. A lot of guys in this thread sound like motorcycle divas. Jesus guys, they're honoring the warranty from a defective product they inherited. Sounded to me like the girl handled it properly at the show. Why would you expect them to do it there? They're there to promote new products and sell current products, not take their time doing warranty work.
Beary
Road Master
Joined: Feb 2012
Posts: 815
Likes: 28
From: Montgomery, AL
No where in this thread did the OP or anyone said that they were NOT taking care of the issue. It's the fact that they didn't take care of it right there on the spot. Reminds of that TV commercial for J.G. Wentworth..."I need my money now!" Gheesh this is not even a thread. They are paying a bunch of money to be where they are at the event. Imagine if every knucklehead came and wanted a warranty replacement. They couldn't sell anything. I'm usually on the consumer side of these arguments, but in this case, the lady did nothing wrong. She told you truthfully what the deal was and you just didn't like the answer.
Road Master
Joined: Dec 2010
Posts: 1,010
Likes: 101
From: Parrish, Florida
Probably lots of folks....
In 1999 the Daytona Bikeweek the cam bolt fell out on my brand new Twin Cam FXDWG with under 200 miles on the odometer, nobody would do anything for me until I went to the Convention Center and spoke directly to the MOCO engineers. They had my motor torn down and completely rebuilt 24 hours later by their team using the Daytona HD dealership shop and it didn't cost me a penny.
A few year back in 2009 I had a problem with chrome peeling off the end caps of my RSD/V&H pipes when I called the factory I got nowhere, when I showed the issue to one of their mangers at their tent during the Sturgis Rally they immediately called the factory and had me shipped out replacements and they gave me their business cards in case any follow up was required later on.
Last year I had a high end set of floating rotors warp and the MFG wanted to visually inspect them at an upcoming Rally which was mutually convenient for both of us and they swapped them on the spot and once again at no charge.
If you have a problematic item as a MFG or Distributor you can count on hearing about it at a Rally, that's to be expected, so is planning accordingly all that novel of a concept? To me its just good business...if CD didn't have a proper solution this time for a known problematic part, I'm betting they will for all Rallies going forward.
They have always stood behind every item they've sold me over the years, pretty much no questions asked too boot. Quality companies like CD always do the right thing once they become aware of an issue, sometimes its just a matter of elevating a concern to the proper folks who can bring resolution regardless of the where and when.
Last edited by Bgill; Mar 17, 2014 at 06:25 PM.
Club Member
Joined: Jun 2009
Posts: 5,323
Likes: 37
From: NJ
Totally agree. This was a lost opportunity. They probably didn't intentionally realize or think it out before they came.
Road Warrior
Joined: Jun 2006
Posts: 1,993
Likes: 20
From: Southeast GA
Really now? Is that what you would do?
Grand HDF Member
Joined: Nov 2012
Posts: 3,784
Likes: 100
From: Pasadena TX
OP, what would you have done if you didn't go to the rally? You would have gone through the normal warranty procedure, which is standard policy. His thoughtful and courteous response to your post explained why he couldn't honor the warranty on the spot. It's still going to be made right. If you had talked to him instead of her at the rally and got the same answer, would this post even exist?
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Ultimate HDF Member
Joined: Jan 2008
Posts: 6,532
Likes: 132
From: SoCal
No where in this thread did the OP or anyone said that they were NOT taking care of the issue. It's the fact that they didn't take care of it right there on the spot. Reminds of that TV commercial for J.G. Wentworth..."I need my money now!" Gheesh this is not even a thread. They are paying a bunch of money to be where they are at the event. Imagine if every knucklehead came and wanted a warranty replacement. They couldn't sell anything. I'm usually on the consumer side of these arguments, but in this case, the lady did nothing wrong. She told you truthfully what the deal was and you just didn't like the answer.