Please explain to me how I'm lost? Run along now? Right...Your opinion is worth about as much as mine (nothing). I will always be on the side of the consumer. Customer is always right and all that. This wasn't a cam as mentioned by someone earlier in the thread. It's a horn. They are replacing it. What's the problem again? C'mon now...

 

You're right, I wouldn't have posted. I might still not have been totally thrilled but I would have understood a lot better than "we could take care of you but we choose to make money instead." I do appreciate Dave's response. Sometimes customer satisfaction is all about communication and the message you communicate.

 

I understand where the OP is coming from to an extent, but stating they blew it by not looking into their crystal ball and foreseeing him come to a show is not blowing it. Not to mention they are willing to exchange an item that they did not engineer or make for that matter free of charge. They could of said they bought the name, not the problems.

Your rant is invalid. Do you expect a Ford dealer to warranty a used Saturn they sold to you? Company is gone, be happy they are replacing it and move on.

 

Your rant is invalid. This situation is akin to Ford buying Saturn and then if they were less than reputable denying warranty due to the Saturn being made before acquisition. This company is not denying warranty but they shouldn't be held up as a shining example, they are only doing what they should be doing, No more , no less. They bought the company, they own the assets and the liabilities.

 

That's about as stupid as it comes. When they bought the company they bought all liabilities as well as profits,so yes they should warrant all the products they bought.

 

Tough crowd... I personally have had nothing but great experiences with CD. Any issues I have had they quickly replace, and those were few due to the quality of their stuff.

OP - I get how and why you felt the way you did at the time - you were disappointed, and understandably so. But as you stated after CD replied you are good, and I think CD is doing right by this dilemma. They took on a new product and now they are faced with all kinds of issues - the resources and effort has been put forth - and probably was a pinch for them as far as resources and man-power to make it right.

But this thread shows us all, at least what I feel of late, is how spoiled we have become. From the 2014 haters, the bad mouthing and downright rude attitudes to others on this forum disappoints me. We all have our opinions, share them, but can we stop with the slams and put-downs? Why do folks feel the need to make it personal?

We don't always get what we want when we want it, its life. While it would have been very nice and convenient for CD to take care of the OP then and there, they did offer up a solution for him. I see a lot of other companies who do not even care, don't even try, and their arrogance gets the better of them and yet they are allowed to succeed - CD did not do that. I also agree that CD missed an opportunity to be a hero, but I would not hold that against them, betcha next rally they will do something abut it, now that they know what they know.

I own a business, and it is really tough to please folks lately. I do not know if it is the long winter, the poor economy, the current political climate, or what. But I am finding that we just can't please all the people all the time. And folks are so easily set off by the smallest things. It's a horn - not a wheel, or major part of the bike that renders it useless - so let's put our negative thoughts in perspective here.

I think it speaks VOLUMES when CD came onto this thread and explained their position and the decision of why they could not take care of you at BW. And it speaks volumes for the OP that he appreciated CD's explanation and will do what they asked so that the OP can get his replacement horn.

For those who have the attitude of, that isn't good enough, I say that is too bad and sad. Here you have a business willing to step forward, take the rocks being thrown and willing to replace and take care of their customer, but you want more, and quite frankly there aren't that many businesses lately who do what CD does - both in product development and customer service.

And as you all know you can speak with your wallets, but take a sec and pause for a moment before you make any rash decision based on your emotions and really look at this scenario. I know you have experienced worse with other companies who won't even give you the time of day - CD gave more than the time of day, IMO.

Stepping down off my box of soap. And no I do not work for or have any affiliation with CD, just a customer and a biz owner trying to get folks to lighten up. :-)