Surdyke service
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Intermediate
Joined: Dec 2006
Posts: 36
Likes: 0
From: Massachusetts
Surdyke service
I recently had a problem with the xm unit for my 2014 that i purchased from surdyke ( it would work for 30-45 min and them become garbled, you could shut the bike off for a few min and then it would work for 30 ). I e-mailed surdyke and they came back the next day with return authorization. Great company!
Road Master
Joined: Apr 2011
Posts: 972
Likes: 633
From: Ohio
I recently had a good experience with them also. The other morning I ordered some wind deflectors, got home after work and my wife says look what I got for you..yes wind deflectors. so I figured this will be a hassle, you know order already in process can't cancel it.
I sent an email explaining what happened got one back saying it was all taken care of.
Also my wife paid about $20 more where she ordered them from.
Good customer service experience!
I sent an email explaining what happened got one back saying it was all taken care of.
Also my wife paid about $20 more where she ordered them from.
Good customer service experience!
Road Captain
Joined: Aug 2013
Posts: 519
Likes: 83
From: NC
I recently had a good experience with them also. The other morning I ordered some wind deflectors, got home after work and my wife says look what I got for you..yes wind deflectors. so I figured this will be a hassle, you know order already in process can't cancel it.
I sent an email explaining what happened got one back saying it was all taken care of.
Also my wife paid about $20 more where she ordered them from.
Good customer service experience!
I sent an email explaining what happened got one back saying it was all taken care of.
Also my wife paid about $20 more where she ordered them from.
Good customer service experience!
Road Master
Joined: May 2009
Posts: 992
Likes: 2
From: TN
There you go...a common sense reply....Well done
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Cruiser
Joined: Feb 2010
Posts: 169
Likes: 1
I recently had a problem with the xm unit for my 2014 that i purchased from surdyke ( it would work for 30-45 min and them become garbled, you could shut the bike off for a few min and then it would work for 30 ). I e-mailed surdyke and they came back the next day with return authorization. Great company!
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Tourer
Joined: Jul 2014
Posts: 473
Likes: 5
From: New Braunfels TX
Here's a tidbit for anyone who doesn't know. If you want to cancel an order before it arrives, but it is shipped, when the package arrives write on the label "return to send refused" unopened and back in the mail the very next mail day. The post office will return it at no additional cost to either party. This isn't ripping off the post office either, it is part of their service they offer.