Adding security problem
Thread Starter
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Cruiser
Joined: Jan 2017
Posts: 145
Likes: 93
From: Texas
Adding security problem
I bought a 2016 Road Glide without security, now I am trying to add it. I bought the correct model (P/N41000087C) and took it to the dealer to install.
Harley dealer tells me that when it is installed and hooked up to their computer, it asks for a PIN number and that it should not. They attempted 31313, 11111, 12345 etc without success. They couldn't figure out what to do so they took it off and put the old TSM or TSS or whatever it is back on. The dealer said that when it asks for a PIN that it might be a used system, but I got it from Boardtracker so I don't think that is the case.
Anyone have any suggestions before I try to exchange it?
Harley dealer tells me that when it is installed and hooked up to their computer, it asks for a PIN number and that it should not. They attempted 31313, 11111, 12345 etc without success. They couldn't figure out what to do so they took it off and put the old TSM or TSS or whatever it is back on. The dealer said that when it asks for a PIN that it might be a used system, but I got it from Boardtracker so I don't think that is the case.
Anyone have any suggestions before I try to exchange it?
Road Captain
Joined: Mar 2012
Posts: 533
Likes: 43
From: Fresno, TX
It sounds like your dealer does not know what is going on. I install mine in a 2016 heritage and tried to do everything I could do to get it to marry to the ECM. I did get to the pin input screen. That is the farthest point I could get to without dealer equipment. They have to put it on there computer. And they have to register the fobs and marry it to the ECM. I would recommend Go to another dealer.
Ultimate HDF Member
Joined: Oct 2011
Posts: 5,691
Likes: 1,651
From: Olean, NY
The "Special" model comes with it already installed, along with ABS, larger infotainment screen with GPS and touchscreen, color matched fairing skirt, gloss painted inner fairing, pinstripes (all excluded on the standard model).
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Thread Starter
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Cruiser
Joined: Jan 2017
Posts: 145
Likes: 93
From: Texas
So it turns out Board Tracker sent me the wrong part. I drove 2 hours to another dealer to get it installed and they told me the part number on the box is correct but the item inside is for a CVO model.
My choices are pay $75 and return it and come back to pay another $75 for installation or buy the correct part for MSRP and return the wrong one.
Thanks a lot boardtrackerharley.com
My choices are pay $75 and return it and come back to pay another $75 for installation or buy the correct part for MSRP and return the wrong one.
Thanks a lot boardtrackerharley.com
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Club Member
Joined: Jun 2013
Posts: 6,386
Likes: 900
From: Columbus, Ohio
So it turns out Board Tracker sent me the wrong part. I drove 2 hours to another dealer to get it installed and they told me the part number on the box is correct but the item inside is for a CVO model.
My choices are pay $75 and return it and come back to pay another $75 for installation or buy the correct part for MSRP and return the wrong one.
Thanks a lot boardtrackerharley.com
My choices are pay $75 and return it and come back to pay another $75 for installation or buy the correct part for MSRP and return the wrong one.
Thanks a lot boardtrackerharley.com
Thread Starter
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Cruiser
Joined: Jan 2017
Posts: 145
Likes: 93
From: Texas
You bet I did! They are going to refund the original price and shipping. Apparently it was packaged wrong by Harley, not Boardtracker. So I guess no harm done, except from the dealer who took advantage of the situation. Oh well, live and learn.
