warranty issue question
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Cruiser
Joined: May 2014
Posts: 170
Likes: 2
From: aurora, co
warranty issue question
picked up my 2014 Ultra Classic May 31.
A couple of days ago I noticed the left cubby hole was open. The little male / female connection was broken. In fact, the connection on the stationary part, not the part that flaps open had completely broken off. happened to be in proximity to an HD dealership. I inquired about the part. I was asked if it a stock bike. What does it matter if it's stock? I asked. What does it matter if I had changed out the grips? or the foot boards? or the seat? That has nothing to do with the part that is broken.
His answer? I just need to know if it's completely stock or if you have done modifications.
He wouldn't go into details.
What the hell?
less than a 1000 miles on the bike. It will be repaired when I take it in for the 1000 mile service.
Any reason for the questions on the "stockness" of the motorcycle?
Thanks
A couple of days ago I noticed the left cubby hole was open. The little male / female connection was broken. In fact, the connection on the stationary part, not the part that flaps open had completely broken off. happened to be in proximity to an HD dealership. I inquired about the part. I was asked if it a stock bike. What does it matter if it's stock? I asked. What does it matter if I had changed out the grips? or the foot boards? or the seat? That has nothing to do with the part that is broken.
His answer? I just need to know if it's completely stock or if you have done modifications.
He wouldn't go into details.
What the hell?
less than a 1000 miles on the bike. It will be repaired when I take it in for the 1000 mile service.
Any reason for the questions on the "stockness" of the motorcycle?
Thanks
Last edited by twitchcvma; Jul 3, 2014 at 07:52 AM.
Tourer
Joined: Aug 2013
Posts: 498
Likes: 0
From: Timbuktu
It's a stealerships way of denying a warranty claim, blaming the customer and trying to make them pay for it.
The manufacturers teach the stealer this tactic to save the manufacturer money on warranty claims...
Wait until you have a mechanical problem and they find out you didn't do the 1k at the stealership or used Amsoil...
The manufacturers teach the stealer this tactic to save the manufacturer money on warranty claims...
Wait until you have a mechanical problem and they find out you didn't do the 1k at the stealership or used Amsoil...
Ultimate HDF Member
Joined: Apr 2010
Posts: 5,308
Likes: 9
the '15s will be out shortly...might be a good time to trade that old wore out bike in! it was not the dealer you bought it from---the dealer you talked to just did not want to mess with it. probably take longer to fill out the warranty paperwork and submit it to moco than it will take to fix it.
just make a list of the small cosmetic problems, and let the dealer that does the 1k service take care of it.
just make a list of the small cosmetic problems, and let the dealer that does the 1k service take care of it.
Stellar HDF Member
Joined: Oct 2007
Posts: 2,957
Likes: 234
From: Kentucky
picked up my 2014 Ultra Classic May 31.
A couple of days ago I noticed the left cubby hole was open. The little male / female connection was broken. In fact, the connection on the stationary part, not the part that flaps open had completely broken off. happened to be in proximity to an HD dealership. I inquired about the part. I was asked if it a stock bike. What does it matter if it's stock? I asked. What does it matter if I had changed out the grips? or the foot boards? or the seat? That has nothing to do with the part that is broken.
His answer? I just need to know if it's completely stock or if you have done modifications.
He wouldn't go into details.
What the hell?
less than a 1000 miles on the bike. It will be repaired when I take it in for the 1000 mile service.
Any reason for the questions on the "stockness" of the motorcycle?
Thanks
A couple of days ago I noticed the left cubby hole was open. The little male / female connection was broken. In fact, the connection on the stationary part, not the part that flaps open had completely broken off. happened to be in proximity to an HD dealership. I inquired about the part. I was asked if it a stock bike. What does it matter if it's stock? I asked. What does it matter if I had changed out the grips? or the foot boards? or the seat? That has nothing to do with the part that is broken.
His answer? I just need to know if it's completely stock or if you have done modifications.
He wouldn't go into details.
What the hell?
less than a 1000 miles on the bike. It will be repaired when I take it in for the 1000 mile service.
Any reason for the questions on the "stockness" of the motorcycle?
Thanks
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