2018+ Softail Models Breakout

Sport Glide pulls to the left

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Old Aug 6, 2019 | 03:36 PM
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Angry Sport Glide pulls to the left

I have a 2019 Sport Glide that pulls to the left. More noticeable at highway speeds where you have to compensate either by leaning the bike over or counter steering to make it go in a straight line. My buddies following the bike think I’ve a twisted spine! ��
Local HD dealer has been useless, doesn’t accept there’s an issue but can’t objectively prove to me there isn’t one. I’m really struggling to get them engaged in doing a proper investigation as a warranty claim (it’s a factory warranty so shouldn’t be a cost to the dealer!)
In despair I took the bike to an independent motorcycle engineer who diagnosed the issue within 20 minutes to it being a misalignment with the triple trees and fork legs. A hour later he had ‘released’ the forks and realigned them and the bike now feels perfect.
Really disappointed with the HD dealer, who I’m still waiting for them to respond to my requests for help! If they’re not making revenue out of sales, custom parts and servicing ................. a very bad customer experience after spending >Ł15k sterling with them!! ��
 

Last edited by ukzknos; Aug 6, 2019 at 03:38 PM.
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Old Aug 6, 2019 | 04:58 PM
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Usually issues of pulling to one side or the other will either be a misaligned rear tire/wheel with the front (most common), a imbalance in weight loading, or a tweaked front end (not very common. At least you found a person that used a little knowledge and common sense to work the problem. The tweaked front end is usually fixed by unloading the front end, loosening the axel, fender and triple tree clamps. Using a straightedge to ensure the upper and lower triple tree is aligned properly and tightening. Reloading the front wheel and exercising the suspension, unloading the front wheel and tightening from the triple tree clamps down to the axle.

Learned this the hard way.....don't ask.....lol
 
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Old Aug 6, 2019 | 09:48 PM
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Originally Posted by ukzknos
I have a 2019 Sport Glide that pulls to the left. More noticeable at highway speeds where you have to compensate either by leaning the bike over or counter steering to make it go in a straight line. My buddies following the bike think I’ve a twisted spine! ��
Local HD dealer has been useless, doesn’t accept there’s an issue but can’t objectively prove to me there isn’t one. I’m really struggling to get them engaged in doing a proper investigation as a warranty claim (it’s a factory warranty so shouldn’t be a cost to the dealer!)
In despair I took the bike to an independent motorcycle engineer who diagnosed the issue within 20 minutes to it being a misalignment with the triple trees and fork legs. A hour later he had ‘released’ the forks and realigned them and the bike now feels perfect.
Really disappointed with the HD dealer, who I’m still waiting for them to respond to my requests for help! If they’re not making revenue out of sales, custom parts and servicing ................. a very bad customer experience after spending >Ł15k sterling with them!! ��
Installing or reinstalling a front wheel has a right way and the other way , at the factory they don't have time to mess with it so there's a few bikes that will not track straight from the factory.
Simply put before tightening the axle but after snugging up the fasteners push the front forks through their travel a few times with the front brake on then tighten to spec and it should be centered,then visually check then go test ride .

Peace.
 
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Old Aug 7, 2019 | 09:02 AM
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Yes me too, that was exactly the fix!
 
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Old Aug 7, 2019 | 09:04 AM
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Originally Posted by Yardstick
Usually issues of pulling to one side or the other will either be a misaligned rear tire/wheel with the front (most common), a imbalance in weight loading, or a tweaked front end (not very common. At least you found a person that used a little knowledge and common sense to work the problem. The tweaked front end is usually fixed by unloading the front end, loosening the axel, fender and triple tree clamps. Using a straightedge to ensure the upper and lower triple tree is aligned properly and tightening. Reloading the front wheel and exercising the suspension, unloading the front wheel and tightening from the triple tree clamps down to the axle.

Learned this the hard way.....don't ask.....lol
Yes me too!, exactly the fix
 
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Old Aug 7, 2019 | 10:31 AM
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I've been having this problem since I bought Sport Glide in 2018.. I chalked it up to uneven pavement or "crowns" in the road and didn't think much of it. Now after seeing this post I'm starting question if my bike has the same problem.. Knowing the dealer will be useless, I guess I have to search for an independent motorcycle engineer near me.. Glad this was posted!!
 
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Old Aug 7, 2019 | 11:13 AM
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Originally Posted by dkhorse
Knowing the dealer will be useless, I guess I have to search for an independent motorcycle engineer near me..
The bike is under warranty, right?

Take it to the dealer, a good portion of the price you paid for the bike was for warranty.
 
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Old Aug 7, 2019 | 01:35 PM
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Originally Posted by Dan89FLSTC
The bike is under warranty, right?

Take it to the dealer, a good portion of the price you paid for the bike was for warranty.
It sure is.. I'm dropping it off tonight for another issue and will bring this up.. I just have a feeling it will be a "fight" but worth the try.. Just wish I had hard proof somehow..
 
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Old Aug 8, 2019 | 02:31 AM
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Found my Surrey dealer the same with rear shock issues, ended up with a expert who does race bike set ups and one new stunning Öhlins rear shock with up graded spring.
Ride safe
 
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Old Aug 8, 2019 | 08:42 AM
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I've had bikes that pull to one side (mostly Harleys), but only when I take my hands off the bars. Yea I know, "keep your damn hands on the bars", but my argument is that it doesn't happen on other Harleys, why this one?

Or bikes where the handlebars are clearly cocked to one side just a bit but I'm going straight as an arrow...
 
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