Engine died in 440kms
Thread Starter
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Intermediate
Joined: Nov 2021
Posts: 26
Likes: 16
From: Australia
I'm not a troll at all, I live in Australia where consumer law says if your motor vehicle suffers a major loss you are entitled to a refund or replacement..
Head office says its up to the dealer and the dealer states it can't afford it. I'm not a HD hater I've had them for almost 20 years, they are saying they will repair the bike but it will take months. Oh and the bike was 3 weeks old
Head office says its up to the dealer and the dealer states it can't afford it. I'm not a HD hater I've had them for almost 20 years, they are saying they will repair the bike but it will take months. Oh and the bike was 3 weeks old
Seasoned HDF Member
Joined: Sep 2017
Posts: 12,233
Likes: 4,943
From: England
Head office says its up to the dealer and the dealer states it can't afford it.
Seasoned HDF Member
Joined: Apr 2018
Posts: 7,968
Likes: 15,752
From: Florida
Which is it? They can't afford to fix it (took that to mean they are refusing to fix it) or can't get to it for a couple of months? You stated both in the same post above. No picking on you just would like clarification. The factory does not actually do warranty work, they have authorized dealers do it and they reimburse them for the cost of the work. Not sure about the "can't afford it" comment. As far as waiting two months, I took my Road King in for a new battery and a 10K service and was told to bring it back in two weeks. They were that backed up and no room to take it in because of bikes waiting on parts due to the supply chain issues.
Cruiser
Joined: Sep 2014
Posts: 214
Likes: 80
From: Florida
How can the dealer not afford it? The dealer is reimbursed through HD. The dealer doesn't assume any of the cost. In fact a refund would probably be the cheaper of the two if the mechanic can't fix it in the time HD allots for that job. Something doesn't sound right. If head office says refund or replacement and the dealer says neither, we will just work on it here and there for months....
Stellar HDF Member
Joined: Feb 2012
Posts: 3,293
Likes: 3,518
From: PA
If they are saying they will fix it, then I do not see the issue. Unfortunately with all the supply chain shortages I can see getting parts will take months.
I stopped by a dealer near me on Saturday and they had 2 new bikes on their floor, that was it. They can not get any more 2021 bikes and have to wait till they get their 2022 shipment in Jan
The parts guy was saying, if he didn't have a part in stock he probably would not get it till April
I stopped by a dealer near me on Saturday and they had 2 new bikes on their floor, that was it. They can not get any more 2021 bikes and have to wait till they get their 2022 shipment in Jan
The parts guy was saying, if he didn't have a part in stock he probably would not get it till April
Road Master
Joined: Mar 2013
Posts: 1,069
Likes: 1,351
From: Kansas
"What we have here is failure to communicate"
Reading comprehension anyone? OP is clearly saying he wants a refund or replacement on the whole bike. Which is the consumer law in his country. He is clearly stating the dealer wants to fix bike under warranty, but would not be able to complete for several months.
Time to get consumer protection gears moving to force dealer to replace whole bike or refund.
Reading comprehension anyone? OP is clearly saying he wants a refund or replacement on the whole bike. Which is the consumer law in his country. He is clearly stating the dealer wants to fix bike under warranty, but would not be able to complete for several months.
Time to get consumer protection gears moving to force dealer to replace whole bike or refund.
Road Master
Joined: Mar 2013
Posts: 1,069
Likes: 1,351
From: Kansas
Who said warranty? Consumer law in his country, like a lemon law in California.
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Seasoned HDF Member
Joined: May 2012
Posts: 32,934
Likes: 36,031
From: Carlsbad, CA
Abd yet we have Chris Hopper, who rode 100,000 miles in 100 days, and only got service every 10,000 miles.
But, sometimes sheit happens. If the OPs post is legitimate, maybe the oil pump grenaded abd got metal throughout the motor. Even if that…wouldn’t the filter catch all the debris before it ruined everything in the motor? I’m confused.
But, sometimes sheit happens. If the OPs post is legitimate, maybe the oil pump grenaded abd got metal throughout the motor. Even if that…wouldn’t the filter catch all the debris before it ruined everything in the motor? I’m confused.
Road Warrior
Joined: Sep 2016
Posts: 1,952
Likes: 903
From: South Florida (Ft Myers area)
"What we have here is failure to communicate"
Reading comprehension anyone? OP is clearly saying he wants a refund or replacement on the whole bike. Which is the consumer law in his country. He is clearly stating the dealer wants to fix bike under warranty, but would not be able to complete for several months.
Time to get consumer protection gears moving to force dealer to replace whole bike or refund.
Reading comprehension anyone? OP is clearly saying he wants a refund or replacement on the whole bike. Which is the consumer law in his country. He is clearly stating the dealer wants to fix bike under warranty, but would not be able to complete for several months.
Time to get consumer protection gears moving to force dealer to replace whole bike or refund.
Where has the education system gone?
I call BS on the dealer, if it's warranty repair or refund the price, then either way the Motor Company is on the hook, not the dealer, unless the dealer FUBARed something and the Motor Company is putting it all on the dealer. Either way not the OPs problem. If Consumer Protection Law says refund or replace then that's what they need to do. You'll probably need to contact Consumer Protection.