Missing Menu Item / Wireless Headset
Thread Starter
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Novice
Joined: Feb 2021
Posts: 20
Likes: 3
From: California
You would think, but my dealer (and surrounding dealers) have zero stock. I had to order mine and unfortunately, the dealer will not order another until they go through the HD process (check fuses, power, harness, etc).
Thread Starter
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Novice
Joined: Feb 2021
Posts: 20
Likes: 3
From: California
Resolution:
Metered out the harness and found the accessory wire dead. Used my 12VDC power supply to check the the actuation of the relay plus ran voltage through the contacts and all was good. At this point, I had voltage through the relay contacts, but it never made it out of the fuse box. Considering this is brand new bike, I dropped the bike off at the Harley Dealer. They found a broken wire behind the fuse panel. They repaired the wire and bam, I now have the menu option to add a "wireless headset". Paired my headset in a few seconds and finally all is well.
Hopefully this post will help guide someone with same issue. Check the fuse, check the relay, check the accessory wire (violet / blue).
Metered out the harness and found the accessory wire dead. Used my 12VDC power supply to check the the actuation of the relay plus ran voltage through the contacts and all was good. At this point, I had voltage through the relay contacts, but it never made it out of the fuse box. Considering this is brand new bike, I dropped the bike off at the Harley Dealer. They found a broken wire behind the fuse panel. They repaired the wire and bam, I now have the menu option to add a "wireless headset". Paired my headset in a few seconds and finally all is well.
Hopefully this post will help guide someone with same issue. Check the fuse, check the relay, check the accessory wire (violet / blue).
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,741
Likes: 1,599
From: Danbury CT
Resolution:
Metered out the harness and found the accessory wire dead. Used my 12VDC power supply to check the the actuation of the relay plus ran voltage through the contacts and all was good. At this point, I had voltage through the relay contacts, but it never made it out of the fuse box. Considering this is brand new bike, I dropped the bike off at the Harley Dealer. They found a broken wire behind the fuse panel. They repaired the wire and bam, I now have the menu option to add a "wireless headset". Paired my headset in a few seconds and finally all is well.
Hopefully this post will help guide someone with same issue. Check the fuse, check the relay, check the accessory wire (violet / blue).
Metered out the harness and found the accessory wire dead. Used my 12VDC power supply to check the the actuation of the relay plus ran voltage through the contacts and all was good. At this point, I had voltage through the relay contacts, but it never made it out of the fuse box. Considering this is brand new bike, I dropped the bike off at the Harley Dealer. They found a broken wire behind the fuse panel. They repaired the wire and bam, I now have the menu option to add a "wireless headset". Paired my headset in a few seconds and finally all is well.
Hopefully this post will help guide someone with same issue. Check the fuse, check the relay, check the accessory wire (violet / blue).
Last edited by golfblues; Sep 9, 2022 at 07:33 AM.
Road Master
Joined: Oct 2012
Posts: 1,240
Likes: 82
From: Columbus, GA
The sad part about all this is it took the owner doing the serious troubleshooting to find the problem vice the dealer.
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