Map Update Authentication Issue
Thread Starter
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Supporter
Joined: May 2013
Posts: 531
Likes: 208
From: Toronto
Map Update Authentication Issue
I have purchased and downloaded the latest NA maps for the GTS.
When I try and upload to the bike the GTS gives a message: “Authentication …. If you want to cancel remove flash drive.
The system hangs there ….
Latest BoomBox Software
Latest HDBoombox Update App
Clean flash drive formatted
Pop ups disabled
Virus software disabled
Tried via MAC and PC
Any ideas where I might have missed something?
TIA
When I try and upload to the bike the GTS gives a message: “Authentication …. If you want to cancel remove flash drive.
The system hangs there ….
Latest BoomBox Software
Latest HDBoombox Update App
Clean flash drive formatted
Pop ups disabled
Virus software disabled
Tried via MAC and PC
Any ideas where I might have missed something?
TIA
1st Gear
Joined: May 2024
Posts: 5
Likes: 0
From: San Antonio Texas
Recently updated maps
I recently updated our maps. I had a couple of issues. I started over, formatting 16mg usb. Getting nav information from bike again. Then downloading the update to usb from pc. Second time worked. Not sure why. After authentication it took about an hour to complete the update.
Seasoned HDF Member
Joined: Jan 2005
Posts: 5,861
Likes: 2,508
From: Lake Orion, MI
I recently updated mine - and it was a little different.
Seems the bike now wants your "footprint" from the current map. So, before downloading the new maps, I have to copy the footprint from the bike on the newly formatted drive. Just to be safe, I used a 32 gig flash drive.
This guy does a great job and was very helpful. Downloading from my computer took some time.
Once downloaded, I installed the flash drive into my bike - took a few minutes
Remember, once done, you have to resent a few things on your maps
Good luck
Seems the bike now wants your "footprint" from the current map. So, before downloading the new maps, I have to copy the footprint from the bike on the newly formatted drive. Just to be safe, I used a 32 gig flash drive.
This guy does a great job and was very helpful. Downloading from my computer took some time.
Once downloaded, I installed the flash drive into my bike - took a few minutes
Remember, once done, you have to resent a few things on your maps
Good luck
Thread Starter
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Supporter
Joined: May 2013
Posts: 531
Likes: 208
From: Toronto
Thanks for this but it does not answer my question. I now have NO MAPS OR DEALER LOCATIONS AT ALL.
I follow the instructions, several times from start to finish. Always get stuck when replacing thumb drive in bike and getting the "authentication" popup. It hangs there.
Tried with MAC, PC, Chrome, MacOS two different USB sticks.
HD no help so far.
I follow the instructions, several times from start to finish. Always get stuck when replacing thumb drive in bike and getting the "authentication" popup. It hangs there.
Tried with MAC, PC, Chrome, MacOS two different USB sticks.
HD no help so far.
Seasoned HDF Member
Joined: Jan 2005
Posts: 5,861
Likes: 2,508
From: Lake Orion, MI
Thanks for this but it does not answer my question. I now have NO MAPS OR DEALER LOCATIONS AT ALL.
I follow the instructions, several times from start to finish. Always get stuck when replacing thumb drive in bike and getting the "authentication" popup. It hangs there.
Tried with MAC, PC, Chrome, MacOS two different USB sticks.
HD no help so far.
I follow the instructions, several times from start to finish. Always get stuck when replacing thumb drive in bike and getting the "authentication" popup. It hangs there.
Tried with MAC, PC, Chrome, MacOS two different USB sticks.
HD no help so far.
Go to the Harley site and download the latest software (not the maps) but the software.
Go to the bike, turn it on to ACC, put the flash drive in and let the navigation load. It will feel like nothing is happening - just let it run and do its thing. This normally takes a little time - but it will reset everything. Remember, let it run - don't touch anything
Thread Starter
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Supporter
Joined: May 2013
Posts: 531
Likes: 208
From: Toronto
Sounds like something is missing from your files. Here is my suggestion.
Go to the Harley site and download the latest software (not the maps) but the software.
Go to the bike, turn it on to ACC, put the flash drive in and let the navigation load. It will feel like nothing is happening - just let it run and do its thing. This normally takes a little time - but it will reset everything. Remember, let it run - don't touch anything
Go to the Harley site and download the latest software (not the maps) but the software.
Go to the bike, turn it on to ACC, put the flash drive in and let the navigation load. It will feel like nothing is happening - just let it run and do its thing. This normally takes a little time - but it will reset everything. Remember, let it run - don't touch anything
I checked again and screen on bike says: No Map Database, No Dealer Database, ........
What do you think a RESET to factory defaults would do? Anything besides erase all my current settings?
Thanks for the excellent suggestion though. I even tried to upload the firmware a second time. It was also successful but made no difference in Nav databases being available.
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Seasoned HDF Member
Joined: Jan 2005
Posts: 5,861
Likes: 2,508
From: Lake Orion, MI
I did as you suggested. I uploaded the latest firmware for the GTS which I had previous to trying a new Map upgrade. The upload went perfect, a SUCCESSFUL message appeared. So I then took a clean USB exported a new fingerprint and downloaded the new map once again. Alas, nothing had changed. Could not get passed the Authenticate.....
I checked again and screen on bike says: No Map Database, No Dealer Database, ........
What do you think a RESET to factory defaults would do? Anything besides erase all my current settings?
Thanks for the excellent suggestion though. I even tried to upload the firmware a second time. It was also successful but made no difference in Nav databases being available.
I checked again and screen on bike says: No Map Database, No Dealer Database, ........
What do you think a RESET to factory defaults would do? Anything besides erase all my current settings?
Thanks for the excellent suggestion though. I even tried to upload the firmware a second time. It was also successful but made no difference in Nav databases being available.
So, curious, once you installed the software download (not the maps), did you have the dealer database and map database?
If not, a factory reset would just erase your settings - and you can make those changes later when the system is running.
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Road Captain
Joined: Oct 2012
Posts: 537
Likes: 174
From: New Jersey
65GTMUP_EN - [PDF] Harley-Davidson 6.5GT Map Update Process | Harley-Davidson SIP
Guide to restore factory map on left side of instructions
Guide to restore factory map on left side of instructions
