Map Update Authentication Issue

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May 28, 2024 | 02:09 PM

#41

golfblues

Seasoned HDF Member

Joined: Sep 2007

Posts: 9,741

Likes: 1,598

From: Danbury CT

Quote:

Originally Posted by TOHOG

SO SOMEWHERE, SOME WAY I have antivirus still on, or pop-up blocker set incorrectly.

BTW disabling pop-ups does mean BLOCKING THEM, RIGHT?

I would love to see the 2 Green checkmarks!!

Try what cycle 7447 says worked for him. He stated before you click on install with the mouse press enter first on the keyboard then click on install.

It's worth a shot but I couldn't get both files checked until I did what I stated.

May 28, 2024 | 02:29 PM

#42

TOHOG

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Joined: May 2013

Posts: 527

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From: Toronto

there is no ENTER on my screen. Clicking on Enter/Return is the same as clicking on Install.

May 28, 2024 | 02:33 PM

#43

golfblues

Seasoned HDF Member

Joined: Sep 2007

Posts: 9,741

Likes: 1,598

From: Danbury CT

Quote:

Originally Posted by TOHOG

there is no ENTER on my screen. Clicking on Enter/Return is the same as clicking on Install.

There is no enter on the screen. He is saying to hit the return or enter key on your keyboard and then click on install...

May 28, 2024 | 06:23 PM

#44

timbo141

Road Warrior

Joined: Mar 2010

Posts: 1,418

Likes: 276

From: USA

Well at least the problem is narrowed down to not being able to download the map update file...

Might want to try a different browser... I used Chrome.

Last edited by timbo141; May 28, 2024 at 06:28 PM.

May 28, 2024 | 07:03 PM

#45

cycle7447

Seasoned HDF Member

Joined: Jan 2005

Posts: 5,847

Likes: 2,495

From: Lake Orion, MI

TPHOG - I am headed to Lake George in the AM - just got home.

If you like, and have time tonight, I can send you a Zoom link and we can try it together. Currently 8:02 PM. If you get this before 9:00 Am, we can try it.

May 29, 2024 | 02:56 PM

#46

TOHOG

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Joined: May 2013

Posts: 527

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From: Toronto

Quote:

Originally Posted by cycle7447

Just seeing this post and offer.

Happy travelling. I love the ride over to LG from Toronto and through the Mountains. Have been to Americade at least a dozen times. Not planning on it this year though even though I could make it without my BoomNav. LOL

I spoke with MOCO today and they will let me know by Friday the status of my ticket. It was upgraded to level two.
Not sure we can do any more ourselves, but if you get rained out in LG, p.m. me or email sschklar@me.com and we can have a zoom. Thanks and ride safe. Great place to find accessories, lights, tires, etc.

Cheers from an ex Volunteer

Jun 18, 2024 | 09:07 AM

#47

TOHOG

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Joined: May 2013

Posts: 527

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From: Toronto

Issue with NA Map update RESOLVED! Finally I received instructions from MOCO on how to sort out the software issues with my GTS NAV system.
I'm back up and running with the 2025 Naviextras NA Maps.

Thanks for all suggestions, concerns, and support!

Jun 18, 2024 | 09:20 AM

#48

CoolBreeze3646

Seasoned HDF Member

Joined: Aug 2006

Posts: 24,424

Likes: 30,645

From: Pennsylvania

Maybe post the instructions from the MOCO in case someone else has issues with the map update and can resolve it with your information.

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Jun 18, 2024 | 10:53 AM

#49

TOHOG

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Joined: May 2013

Posts: 527

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From: Toronto

Quote:

Originally Posted by CoolBreeze3646

Maybe post the instructions from the MOCO in case someone else has issues with the map update and can resolve it with your information.

Had to work with the MOCO after Nav data was corrupted so it was a special case. What resolved it was MOCO providing a KEY to download the European Maps and upload them to my bike. Once this worked (and it did) I then went back to the Toolbox with a new fingerprint and was able to download the NA Maps I had purchased. Without them giving me access to another map set it couldn't have been done. There was no charge, but I lost about 2+ weeks of Nav. All is good now.

What I read about others having to try the download a couple of times is a different issue as that did not corrupt the Nav, just a download issue from Naviextras which I believe is fixed now. HOPE THIS HELPS. Happy to provide more if there questions I can answer.

Mar 30, 2025 | 07:26 AM

#50

quettih

Stage III

Joined: Mar 2025

Posts: 3

Likes: 0

From: Treviso

Quote:

Originally Posted by TOHOG

I did as you suggested. I uploaded the latest firmware for the GTS which I had previous to trying a new Map upgrade. The upload went perfect, a SUCCESSFUL message appeared. So I then took a clean USB exported a new fingerprint and downloaded the new map once again. Alas, nothing had changed. Could not get passed the Authenticate.....

I checked again and screen on bike says: No Map Database, No Dealer Database, ........

What do you think a RESET to factory defaults would do? Anything besides erase all my current settings?

Thanks for the excellent suggestion though. I even tried to upload the firmware a second time. It was also successful but made no difference in Nav databases being available.

same situationf or me !