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Map Update Authentication Issue

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Old May 28, 2024 | 06:54 AM
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Originally Posted by cycle7447
Thanks - did you take a moment and check the flash drive? Compare the files and size to what I shared?

Just waking up. Will check file sizes and report THANKS.
 
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Old May 28, 2024 | 07:45 AM
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Just took a clean footprint and downloaded files via BoomBox ftool.
Time for download: 3 min
Time for install on stick 1 min
File size 968 mb.

So I have not been able to download the freekin' Databases at all.

Now what?
Maybe I don't have all virus stuff turned off?? Not sure on windows how to do that
 
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Old May 28, 2024 | 07:56 AM
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Dbl post....delete
 
Last edited by golfblues; May 28, 2024 at 07:58 AM.
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Old May 28, 2024 | 07:56 AM
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Originally Posted by TOHOG
Just took a clean footprint and downloaded files via BoomBox ftool.
Time for download: 3 min
Time for install on stick 1 min
File size 968 mb.

So I have not been able to download the freekin' Databases at all.

Now what?
Maybe I don't have all virus stuff turned off?? Not sure on windows how to do that
Turn off windows defender in the control panel under windows security. Reformat the usb drive to fat32...do a fresh fingerprint and proceed
 
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Old May 28, 2024 | 09:55 AM
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Originally Posted by golfblues
Turn off windows defender in the control panel under windows security. Reformat the usb drive to fat32...do a fresh fingerprint and proceed
Windows defender is off
New format
New Fingerprint
Download took1 min
Install 3 min

File sizes:
SwDLBoombofsGTS = 141,218kb
Navi Folder = 968 mb
Update folder = 968 mb
DEV-MDS = 968 mb

DO NOT HAVE ANY IDEA WHY I AM NOT GETTING THE 11GB FILE!!!ééé
 
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Old May 28, 2024 | 10:03 AM
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Originally Posted by TOHOG
Windows defender is off
New format
New Fingerprint
Download took1 min
Install 3 min

File sizes:
SwDLBoombofsGTS = 141,218kb
Navi Folder = 968 mb
Update folder = 968 mb
DEV-MDS = 968 mb

DO NOT HAVE ANY IDEA WHY I AM NOT GETTING THE 11GB FILE!!!ééé
are you sure you're clicking on the update navigation file and not the Harley dealer file update
 
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Old May 28, 2024 | 10:11 AM
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Originally Posted by golfblues
are you sure you're clicking on the update navigation file and not the Harley dealer file update
Choices:
1) new map for NA has circle with a dot in it. I take that to mean it is the one I am downloading .... COULD I BE IN ERRORé
2) DLR file (has green check mark by it

Will start over and try to get two green checks

thanks ..... stay tuned.
 
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Old May 28, 2024 | 11:59 AM
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Originally Posted by TOHOG
Choices:
1) new map for NA has circle with a dot in it. I take that to mean it is the one I am downloading .... COULD I BE IN ERRORé
2) DLR file (has green check mark by it

Will start over and try to get two green checks

thanks ..... stay tuned.
What size is the flash drive that you are using? They wanted us to use at least 16 - I decided to use a 32. Also, remember to completely format the drive.

Also, did you get an e-mail and invoice from the system saying that you have paid for the map?

 
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Old May 28, 2024 | 12:16 PM
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Originally Posted by cycle7447
What size is the flash drive that you are using? They wanted us to use at least 16 - I decided to use a 32. Also, remember to completely format the drive.

Also, did you get an e-mail and invoice from the system saying that you have paid for the map?
I used 32GB flash drive
I did get a copy of invoice
I was on the blower with MOCO and they asked for proof of purchase (invoice, copy of fingerprint, photo of "no map database/dealer database" messages my first grandchild's birth date. They have elevated the situation and .......... I wait.
There are two files listed on the Update do download: one is the MA-25, with a red dot, and the Dlr POI file that has a GREEN check mark beside it. MOCO says that file shouldn't be there and may be causing the issue in that I am only getting that file and not the 11GB map file.


Hope this is large enough to explain
I can't get the map file to show a green check mark and MOCO says this is causing an issue.
Now is the question: What can they do about it?????
 
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Old May 28, 2024 | 12:39 PM
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That's what happened to me when I tried to download it the first time or two. I got customer service number phone and we reformatted the USB drive to fat32 and disabled all virus software. Then I had to get a new fingerprint off the bike.... at that point I went back into the update and refreshed the screen. Presto, the complete file was there and it installed successfully...
 
Last edited by golfblues; May 28, 2024 at 12:40 PM.
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