thanks I'll pass.

 

Oh by the way I got my arc stuff from
FIRECAP. Wayne. He replaced 1 of my amps
NO charge.
I did not get my first one from him
I just sold the last one one because
Yea.... I like it loud.
Again. Just the facts.
I still have my tuner and adapter from him
Adapter from hog tunes.
Tuner Kenwood.
Facts.
Now since this has gone to B.S.
I have a
Kenwood 700
Hog tunes adapter
6.5 Boston acustics in dash
6.5 Polk in new style harley lowers
Infinity 6x9 s in my bag lids
Alpine PDX 4.150 amp on bag
4 gauge power and ground to amp.
Amp rated at 163W RMS per channel.
There is my set up.
Again facts
Yes it rocks!!!
NO problem for over 2 yrs.

Have a great day when your radio goes DEAD

Festus.

 

Funny. Still waiting on the "un-edited" version of your several emails to Biketronics that you were going to post as stated earlier. I called out blackswampbiker he stepped up and called me out, I stepped up. Now I'm calling you out AGAIN and yet all I still see or hear from you is diarrhea of the mouth. Put up or shut up once and for all. Lets see what really transpired in those emails cause I guarantee it ain't no where near what you say it is sir

 

If you feel you need to post all of this somewhere and contact the BBB that is certainly your choice.

We are still waiting for all our parts back and cannot proceed until we get the second controller. As I have stated numerous times we did not receive any money besides the refunded core charge directly from you so we have to work through the warehouse and/or Eastern on the rest.

I will refund the shipping that you spent sending parts to us after we receive everything back.


Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229


On Wed, Jul 10, 2013 at 6:22 PM, Pat@gmail.com> wrote:
I sent the whole kit back to you in the box it was shipped to me. Do you want pics? I figured that this is the way you guys were going to fix this so I have been taking pictures and documenting every step I do with you people. This is not the way to do business. Now we can do this the easy way or the hard way. Which one do you want? I returned everything that I got from you in the same box. I would suggest that you look again. I still have the red box that you shipped me to replace the first red box. What's going to happen when I return this?

Now as I said before that I am documenting everything and will post on every forum with all your emails and all my pictures stating all the problems that I am having with you. And then I'll contact better business bureau and let them know how you guys handle your customers. Now what do you want the easy way or the hard way? You choose.


I did my part and shipped your stuff as you asked. Get off your high horse and do the right thing.

So far I paid $197.00 for your crappy kit and then I paid $55.00 for another kit to be shipped to me to replace the first controller and then I paid shipping to return that box $7.00. I put the first red box and the install kit in the box that the kit came to me in and shipped it to you. You received it and gave me 50.00 back. In your emails you stated that you would pay all shipping cost. Which you have not.

I have invested a total of 259.00 minus the $50.00 you refunded me equals 209.00 which you owe me.







Sent from my iPhone

On Jul 10, 2013, at 8:47 PM, Biketronics Info <info@biketronics.com> wrote:

Unless I missed it we only got one part back so far, which worked fine on our shop bike and test stand. And we will still have to work with Eastern to try and have them refund you after we get both parts. As I said on the 24th we have no control over how they handle it. They got it from a warehouse so we will have to refund the warehouse, then the warehouse refunds Eastern, then they refund you.

We are sending them a email to see how they want to handle it.


Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229


On Wed, Jul 10, 2013 at 1:37 PM, Pat@gmail.com> wrote:
What's going on with this? I did my part.

Sent from my iPhone

On Jul 9, 2013, at 2:17 PM, Biketronics Info <info@biketronics.com> wrote:

We refunded the money that was given directly to us, to get the rest back to you we will need to get the kit back, we then refund Eastern Perf, and they will refund you.

Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229


On Fri, Jul 5, 2013 at 9:15 PM, Pat@gmail.com> wrote:
Bill,

I returned the bt1002 to you on June 28th and I received a refund of 50.00 Dollars today. The refund should of been for 197.00 plus all shipping cost as you stated in the past emails not 50.00 I still have the unit that I paid the core charge for and this unit it worse then the first. I will be returning this core Tuesday.

Anyways I need to receive some kind if feedback (customer service) on what's going on. I think from June 28th until now is plenty of time to receive some kind of reply like " I received your return and we are working on it" don't you think?

Patrick



Sent from my iPhone

On Jun 24, 2013, at 11:20 AM, Biketronics Info <info@biketronics.com> wrote:

I will also take care of your shipping costs once we have the parts, forgot to say that in last email.

Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229


On Sat, Jun 22, 2013 at 3:45 PM, Pat@gmail.com> wrote:
I'm not threatening you in anyway. I'm just going to spread the word if your sub par product. So far I paid 197.00 plus shipping to me for the bt1002 and a few days after I bought it I had problems. I email you and I got one reply. I emailed you back and never heard anything. Great customer service! I don't think so. If you need the date and time of the email I'll be happy to send you the copy of the email. Lets fast forward to now. I called and got a replacement for the controller and I had to pay the shipping again. Now I'm going to pay return shipping to get my core money back. So now let's add another 11 bucks to the cost. I don't think that's right. Your product has been a problem from the start. Am I wrong? No I'm not. Your product isn't worth the box it was put in. I want a refund and that's what I stated in the email a month or so back I sent you and you kindly disregarded it. Great customer service! Your controller was messed up from the start and its under warranty and I have to pay the shipping both ways.... Great customer service. Handling this in a professional manner is returning a customers email from the start. I'll be sending you pictures of the invoice from eastern performance in the next email. I'll also include the invoice in the box when I return your faulty part.

Patrick



Sent from my iPhone

On Jun 22, 2013, at 6:19 PM, Biketronics Info <info@biketronics.com> wrote:

I am sorry you feel that you need to threaten us, it is not necessary as we are already trying to work with you. We always have and will continue to stand behind our products as we have attempted to do so far with you. We have a good reputation which was earned by doing what is right by our customers. We can try and fix this but only if we can both handle it in a professional manner.

Please list the items you purchased from Eastern Performance or send a copy of the invoice so we can contact them.

Bill

Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229


On Fri, Jun 21, 2013 at 4:13 PM, Pat@gmail.com> wrote:
I didn't buy it from you I bought it from eastern performance. You can contact them and get the ball rolling, I think I have spent enough of MY time messing with this stuff. So far the stuff I paid for has been junk in my option. The only thing that works correctly is the box it came in. I have called earlier this week and got a controller shipped out and I had to pay $50 something for the core charge. As you can see with the picture I sent you that there is a problem with your product and you need to fix it starting with my refund. I will continue spreading my wisdom of your products until I am happy.

Regards,
Patrick

Sent from my iPhone

On Jun 21, 2013, at 7:02 PM, Biketronics Info <info@biketronics.com> wrote:

Hi,

I am sorry you have an issue, I have not seen this happen before. I see on the forums that you seem unhappy with our products in general, if you got them directly from us we would be happy to refund you for them or if not we will try to work with the company you bought them from to make that happen. I am not sure what else we can do, we have sent out thousands of these parts without them warping and we have a lifetime warranty on our controllers.

Bill.

Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229


On Fri, Jun 21, 2013 at 2:48 PM, Pat@gmail.com> wrote:






















Sent from my iPhone

 

As I suspected. Thank you for posting

 

Sorry for the late reply but I do have a life.Above is the emails you asked for. unedited as you asked.


as you can read they Did state that they were going to refund my shipping and they didn't and that's a fact.


Was I lying? Nope just a unhappy customer and got tired of the run around. I got my money back but it was a bitch. I'm happy now that I don't have their sub par parts on my bike.

 

Now what about that guarantee? Maybe you should take your advise " Put up or shut up once and for all"


Now call your buddys at biketronics and get the emails from them and you will see that they word for word unedited......

 

nothing for me to put up or shut up about. You yourself are the individual that posted your own story which is quite different now from what you initially threw around with your "feelings" attached to.

So let me put this into perspective for everyone including YOU.

• you buy a BT product from Eastern Performance at X price
• you have issues with that product
• you call BT for a resolve and you received customer service
• you asked for a replacement part be shipped to you without sending your's back first
• BT obliges and charges you a core charge so they protect themselves in guaranteeing the return of the part you didn't want to send to them first
• BT also charges you shipping charges
• you get your new part, send in the old part and BT tested it perfectly fine
• now you have problems with the 2nd part and get frustrated
• you request a full refund from BT, not from Eastern Performance, which I might highlight who took your money initially
• So Eastern Performance gets paid X by you. They paid BT Y for their product. Keep in mind Y is much less than X (called a profit margin for EP) yet you ask for refund X from BT instead of EP. This is the puzzling part to me.
• BT refuses to give you a full refund of X because they were only paid Y from EP.
• BT also refuses to refund your shipping charges. This is the 21st century. Consider it a restocking fee.
• You get your feathers ruffled and then decide to air your dirty laundry to anyone you think in your feeble mind will listen to you
• you come here, post crap, ****, junk, and whatever else comments you threw out there and not expect someone to rebut anything you're saying.
• So I lay into you about this irresponsible post and you just keep on
• in the end, the true story comes out with ALL the FACTS that you failed to initially disclose to backup your story.

So now to my questions and comments;

1. Why was EP never involved in this? Or were they and you neglected to share that part with everyone and did they refuse you a refund on electrical components? Believe it or not this is a COMMON practice with electrical parts since the 20th century.
2. What on earth made you think that BT was going to give you a full refund of your purchase price that YOU paid to EP, NOT TO BT? BT sells for example a BT1002 kit retail at $197 and if you had bought directly from them would have no doubt been given a full refund. EP buys a truckload of these devices from BT for a cost of say $115 and sells it to you for $197. So EP makes the profit, yet you expect BT, because it's their product and YOU cannot figure out how to get it to work properly, to give you the same refund that you initially paid to EP for a product they didn't pay BT full price for. Lots of logic in that train of thought.

Bottom line is this is on you sir. BT even in the emails above showed their willingness to assist you to a happy resolve. And IMO they went above by issuing you a refund in the first place when in all reality and they had every right to do, should have simply told you to contact EP since THEY ARE WHO YOU BOUGHT THE PRODUCT FROM. But you were being unrealistic in your expectations from BT so it turns into this thread of you laying on the floor kicking and screaming like a 3 year old spoiled child where you mistakenly thought airing your dirty laundry was going to make you look like this super hero guy for standing up to BT when all it did in the end sir was solidify the thought process of a lot of people reading this that you're flat out off your rocker.

I have no "buddys" at BT. I have very experienced and very knowledgeable people that I rely on to provide me with quality products and sound technical advice and they have done so for years without issue just as they have for 1000s of other BT customers.

Time for you to move on pat1. You're not going to win this conversation with me and I'll tell you exactly why AGAIN AS I HAVE BEFORE. BT has a reputation in the motorcycle community for providing quality products with impeccable customer service and who doesn't like a lifetime warranty? With that said, you do have the right to voice your opinions about anyone (including me) but do it tactfully instead of getting all emotional about not getting your way and you'll end up with many more people reading a little deeper into what you have to say as an unhappy customer of BT to which I think was your initial intention here; just went about it the wrong way. "Catch more flies with honey"

 

Wow you have way to much time on your hands. I'm not trying to win this I'm just stating the problems I had. And they were true. I was told the I would receive my shipping charges back where's that? I never got it. Now was I lied to? I think so.



Bottom line I was the customer and I got shitty parts and service I gave them a chance to fix the problems. When the sent me a second controller that had problems to I got pissed. Just as anyone. I knew that I was going have to pay shipping again to and from. Why do I need to pay shipping again on there bad parts?

I was just fed up with the crappy parts and service. You can take it and do whatever you want to make me look bad. But at the end of this biketronics still sucks *** in my option. All you have done in the last 24 hours is try to make me look bad. I have not once tried to make you look bad because I not that kind if guy. See it goes deeper than you realize I guess you don't get the final word at home and you feel that on here you can feel like a man. There are professionals that you can see to try to fix this problem. And I don't give a ****. You have taken this way to personal . It stupid motorcycle parts and service hahaha. Get a grip


I'm done here YOU WON does that make you feel better. HAhahaha


Good luck with your broken $500.00 parts again I hope you come out on top.

 

They replaced my promptly both times, but i was a direct customer of BT you on the other hand technically were a customer of EP and should have went after them for you refund. JMO