Biketronics
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Tourer
Joined: Jun 2011
Posts: 315
Likes: 76
From: Westland Mi
Biketronics
Anyone have a problem with a Biketronics order? It's been 8 days since placing my order and no tracking numbers yet and no one answering the phone. No response to my e-mail yet either. UPDATE just got tracking number it's coming Monday all is good. Steve
Latest Update: My install went well and everything is working so far. Happy with my purchase
Latest Update: My install went well and everything is working so far. Happy with my purchase
Last edited by StevieRay59; Jul 26, 2013 at 07:37 AM. Reason: Update
Outstanding HDF Member
Joined: Mar 2012
Posts: 2,843
Likes: 0
From: Michigan
I've asked a couple of questions numerous times in the past couple of weeks in emails, and submitted them through their "contact us" link on their site. I really want to buy their products, but have a hard time spending $1000+ when I can't get some simple questions answered.
Road Captain
Joined: Jun 2012
Posts: 616
Likes: 0
From: GA
Biketronics sucks ***. There customer service suck ***. They wouldn't return my emails either. I will never buy another biketronics product again. I pulled all their crap off my bike and went with hawg wired and hawg wired stuff works.
Road Captain
Joined: Jun 2012
Posts: 616
Likes: 0
From: GA
I went through two of those kits in 8 weeks. The last one lasted a week. Just wait until there is something wrong with it and they charge you shipping both ways to fix their crappy product.
Extreme HDF Member
Joined: Apr 2006
Posts: 10,449
Likes: 46
From: Roswell, GA
BT has an excellent reputation for product quality and customer service over many years.
Like many vendors, they are not large organizations. I've found that phone calls work better than emails--it's a pita to type a reply rather than just talk on the phone. But talking on the phone takes time away from filling orders, etc.
As for pat1's rants, I suspect those are more about installation or application mistakes.
My experience with BT has been great.
Carl
Like many vendors, they are not large organizations. I've found that phone calls work better than emails--it's a pita to type a reply rather than just talk on the phone. But talking on the phone takes time away from filling orders, etc.
As for pat1's rants, I suspect those are more about installation or application mistakes.
My experience with BT has been great.
Carl
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Stellar HDF Member
Joined: Apr 2008
Posts: 2,999
Likes: 85
From: Charlotte Metro
All my experiences with Biketronics have been great!
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Road Captain
Joined: Jun 2012
Posts: 616
Likes: 0
From: GA
As for pat1's rants, I suspect those are more about installation or application mistakes.
Its pretty easy to install the controller. # wires 1 red, 1 yellow and 1 black= power 12v,12v ign switch power and ground. One plug from the harley harness to the controller and then a 3.5 male to the sony radio. It's not rocket science. Pretty freaking easy if you ask me. It's just a crappy product that's it. I got two bad ones back to back and I had to pay shipping both ways. Bottom line I pulled their stuff out and installed a Hawg wired controller and it works perfect. I have pics of the radio install kit that warped by the sun.... NICE product
take a look at the pics below.
Its pretty easy to install the controller. # wires 1 red, 1 yellow and 1 black= power 12v,12v ign switch power and ground. One plug from the harley harness to the controller and then a 3.5 male to the sony radio. It's not rocket science. Pretty freaking easy if you ask me. It's just a crappy product that's it. I got two bad ones back to back and I had to pay shipping both ways. Bottom line I pulled their stuff out and installed a Hawg wired controller and it works perfect. I have pics of the radio install kit that warped by the sun.... NICE product
take a look at the pics below.