Biketronics
Road Captain
Joined: Aug 2011
Posts: 567
Likes: 1
From: Sacramento
See I'm not the only one. I guess they think if they put that lifetime warranty on it makes it better. One of my controllers went bad two weeks after I bought it and I had to pay 50.00 for a core charge and $5.15 for shipping to me then another $7.00 back to them and then another $7.00 to ship everything back to the to get my money back and I still fighting to get my money back. If you guys want to see the emails I'll be happy to post those. That company is the worst I have ever dealt with.
So now any the end I still haven't received my money back and I wasted 19.15 for shipping because they suck. Talk about a waste of money.
Op return your stuff before you install it and go with the sidecar cycle/hawg wired kit and be happy.
So now any the end I still haven't received my money back and I wasted 19.15 for shipping because they suck. Talk about a waste of money.
Op return your stuff before you install it and go with the sidecar cycle/hawg wired kit and be happy.
Road Captain
Joined: Jun 2012
Posts: 616
Likes: 0
From: GA
Intermediate
Joined: Sep 2009
Posts: 28
Likes: 0
From: Illinois
Back and forth 3 times.
took it all out.
NOW
hawg wired radio adapter and a PDX 4.150 in the bag.
6 speakers and no problems.
Oh the bag space......tell my buddies to carry their own coat.
I like it LOUD!!
Extreme HDF Member
Joined: Nov 2007
Posts: 14,670
Likes: 139
From: East of the Sun, West of the Moon
Doesn't excuse the delayed shipping though.. Someone has to be around the shop taking care of business...
BT has a stellar reputation for 3 things;
1.) Customer Service
2.) Product Quality
3.) Customer Service
Last edited by UltraNutZ; Jul 25, 2013 at 11:36 AM.
Extreme HDF Member
Joined: Nov 2007
Posts: 14,670
Likes: 139
From: East of the Sun, West of the Moon
Extreme HDF Member
Joined: Nov 2007
Posts: 14,670
Likes: 139
From: East of the Sun, West of the Moon
yeah it is now that I think about it.. :-)
wasn't really trying to start anything.. simply trying to make the point (albeit sarcastically) that I can find just as many issues with HW products but if you sit back and put this all into perspective the 8 or so posts up here do nothing but trash BT's name while the OPs remain anonymous so who loses? Of course the vendor will everytime...
The reality of the situation is simply this; There's probably 100k+ BT and HW modules/kits sold and in use today. So 8 or so unhappy posts really don't mean anything in the scope of the big picture but in all fairness they do have the right to share their opinions whether good, bad, or indifferent.
No different than posting something like "hey I bought a new harley, it's got a crack in the primary cover brand new off the showroom floor with 8 miles on it. How many others have had this issue?" then you get 2 others that respond over a period of 1 year and then all of a sudden it turns into "it's a major factory defect and should be recalled". Gimme a break..
Me personally, have been using BT control products since my first bagger back in 05. Several modules, several head units, amps, speakers, etc. and never a problem other than self induced issues.
To me, and I've had this discussion with Mike at BT.. The ultimate kit IMO is the HW mounting hardware and the BT control module.
As for email guys.. I'm a 26 year Network Infrastructure Specialist (IT) so I know the convenience of emails but as anyone that works with or for me knows sometimes its days before I respond to an email and I'm only 1 person in a large company. Imagine the number of emails these guys get. Pick up the damn phone and call them if you want immediate gratification. Most of the questions aside from pricing/shipping questions can easily be answered on this and/or other forums as well if you'll look in the right places.
wasn't really trying to start anything.. simply trying to make the point (albeit sarcastically) that I can find just as many issues with HW products but if you sit back and put this all into perspective the 8 or so posts up here do nothing but trash BT's name while the OPs remain anonymous so who loses? Of course the vendor will everytime...
The reality of the situation is simply this; There's probably 100k+ BT and HW modules/kits sold and in use today. So 8 or so unhappy posts really don't mean anything in the scope of the big picture but in all fairness they do have the right to share their opinions whether good, bad, or indifferent.
No different than posting something like "hey I bought a new harley, it's got a crack in the primary cover brand new off the showroom floor with 8 miles on it. How many others have had this issue?" then you get 2 others that respond over a period of 1 year and then all of a sudden it turns into "it's a major factory defect and should be recalled". Gimme a break..
Me personally, have been using BT control products since my first bagger back in 05. Several modules, several head units, amps, speakers, etc. and never a problem other than self induced issues.
To me, and I've had this discussion with Mike at BT.. The ultimate kit IMO is the HW mounting hardware and the BT control module.
As for email guys.. I'm a 26 year Network Infrastructure Specialist (IT) so I know the convenience of emails but as anyone that works with or for me knows sometimes its days before I respond to an email and I'm only 1 person in a large company. Imagine the number of emails these guys get. Pick up the damn phone and call them if you want immediate gratification. Most of the questions aside from pricing/shipping questions can easily be answered on this and/or other forums as well if you'll look in the right places.
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Road Captain
Joined: Jun 2012
Posts: 616
Likes: 0
From: GA
I finally got my refund 2 days ago. It only took 6 weeks and bill at biketronics told me that he would refund all my shipping costs which he didn't. Great customer service! Straight up lied to me. Piece of **** in my book! Here is the email
I will also take care of your shipping costs once we have the parts, forgot to say that in last email.
Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229
As for the avc, i could never get that to work in both of the units i had.I have a thumb and it works perfect.
I will also take care of your shipping costs once we have the parts, forgot to say that in last email.
Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229
As for the avc, i could never get that to work in both of the units i had.I have a thumb and it works perfect.
Extreme HDF Member
Joined: Nov 2007
Posts: 14,670
Likes: 139
From: East of the Sun, West of the Moon
I finally got my refund 2 days ago. It only took 6 weeks and bill at biketronics told me that he would refund all my shipping costs which he didn't. Great customer service! Straight up lied to me. Piece of **** in my book! Here is the email
I will also take care of your shipping costs once we have the parts, forgot to say that in last email.
Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229
As for the avc, i could never get that to work in both of the units i had.I have a thumb and it works perfect.
I will also take care of your shipping costs once we have the parts, forgot to say that in last email.
Biketronics Customer Service
321 E Palouse River Drive
Moscow ID 83843
Toll-Free From USA (800) 735-2419
Outside USA Tel. (208) 875-2645
Fax. (877) 462-0229
As for the avc, i could never get that to work in both of the units i had.I have a thumb and it works perfect.
No offense man but instead of sitting here thrashing them on this;
1.) send this same email back to Bill (info@biketronics.com) and I assure you he'll take care of it.
2.) the fact that you couldn't get AVC to work which works right out the box has my mind wondering...