Volume problem on new stereo
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Stage IV
Joined: Aug 2014
Posts: 4
Likes: 0
From: California
Volume problem on new stereo
I just had a Jensen HD1BT head unit along with a Hawg wired 400w amp, two 6.5" 4ohm speakers also Hawg wired brand and tweeter kit with crossovers installed by a local motorcycle shop. This was installed on my 2010 FXD with a cycle visions road glide kit. The problem I'm having is the sound will randomly drop in half although the volume number on the display stays the same if I then adjust the volume it reacts accordingly but it's still only at half power if I pause or volume all the way down and then play or volume back up its back at full power or sound but then it shortly thereafter drops in half again. This is happening playing all audio sources and if I stop riding and turn off the bike but keep the stereo going it will continue to happen. I really got jacked around by the shop so if I can fix this without involving them I would like to. I don't know if this is defective equipment or install? I checked resistance on the ground from the amp to the battery and it's zero I also thought the amp may be overheating so I ran it with no headlights to see if more airflow would cure the problem but it hasn't. This happened minutes after picking up the bike. The shop doesn't open up for two more days so I can't talk with them yet. Any opinions or suggestions would be greatly appreciated.
Thanks
Thanks
Last edited by Reban1038; Aug 18, 2014 at 12:17 AM. Reason: Grammar
Ultimate HDF Member
Joined: Oct 2012
Posts: 6,621
Likes: 412
From: Indianapolis IN.
Welcome to the forum! Don't know a whole lot about the Jensen as it is very new and only a few guys on the forum have it. No worries though It's a whole lot of knowlege on this forum and I guarantee there's someone here who can help you. Matter of fact if you search the threads there is a whole thread dedicated to the Jensen. I'd start with JM John if I were you. I think he has probably installed the most. Good luck Sir!
Give ASA tech support a call, they might have an answer for you. Their number is 800-688-3135. It is quite possible it is something they have already encountered or that it is a problem with the radio itself. They seem to be pretty good about warranty work from what has been reported.
Extreme HDF Member
Joined: Nov 2007
Posts: 14,670
Likes: 139
From: East of the Sun, West of the Moon
so no external handlebar control module is present..
running the bike or not running the bike produces the same results..
I highly doubt by the way you're describing this issue that an amp or speaker would be your cause.
my .02 goes to yet another defective Jensen head unit. you're not the first.. first I see with this problem but certainly not the first I see with issues with it.
running the bike or not running the bike produces the same results..
I highly doubt by the way you're describing this issue that an amp or speaker would be your cause.
my .02 goes to yet another defective Jensen head unit. you're not the first.. first I see with this problem but certainly not the first I see with issues with it.
Thread Starter
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Stage IV
Joined: Aug 2014
Posts: 4
Likes: 0
From: California
Thank you for that 800 number I was having a hard time finding one for them... I do have volume control on the handlebars... I can only get it to happen when I'm actually riding not stopped. Once it happens if I pull over and turn off motir but leave the key on it will continue to do it if turn the key off then I have to start moving again to trigger it
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Stage IV
Joined: Aug 2014
Posts: 4
Likes: 0
From: California
So there's lots with issues with this head unit? Did I but a POS? All the research I did prior led me to believe it was the way to go
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Ultimate HDF Member
Joined: Oct 2012
Posts: 6,621
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From: Indianapolis IN.
Only time will tell. . . You just never know about these new products. These vendors put products on the market trying to stay ahead of the competition without doing their due diligence from a quality standpoint and we the consumer end up being quality control.
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Road Warrior
Joined: Sep 2013
Posts: 1,308
Likes: 11
From: Colorado
I've always have been weary of Jensen products. Maybe things have changed, but I'll stick with a name brand that I know and trust; Kenwood.
Last edited by austinslider; Aug 20, 2014 at 03:39 PM.
Extreme HDF Member
Joined: Nov 2007
Posts: 14,670
Likes: 139
From: East of the Sun, West of the Moon
I agree with Gannicus and Austinslider..
I'm not a fan of Jensen products but also won't totally discredit them just because of the name. This is a new product and some issues are to be expected and I'm certain they will refine the product.
What I didn't expect to see is crappy solder joints on RCA connectors right out the gate though.
I'm not a fan of Jensen products but also won't totally discredit them just because of the name. This is a new product and some issues are to be expected and I'm certain they will refine the product.
What I didn't expect to see is crappy solder joints on RCA connectors right out the gate though.