So . I took my 2013 Street Bob into my dealer for its 1000 mile service today, and once my service was complete I went to get on my bike and leave and noticed there was a weird message on the display of my bike. I then spoke with the service writer and showed him the message, and the service manager quickly came outside and told me that my bike had all kinds of issues. He said that when the mechanic went to take it around back to work on it, the check engine light was on and it was throwing all types of codes. I've been told the service manager that my bike has never thrown any codes in the past year to me, and there has never even been a check engine light on. He then went on to tell me that because my bike had a Vance and Hines fuelpak that that was the reason my bike was acting crazy. At this point when you turn my bike on it would not start, & the fuel pump would not even engage. I told him that that sounded ridiculous, and that I've had the same setup on my past 3 Harleys and they all have worked flawlessly. He then told me that the newer Harleys will only work with genuine Harley accessories, or there will be electronic issues. I've then called Vance and Hines while I was standing in front of him to ask them if there was a problem with newer model Harleys and a fuel pack. the service tech at Vance and Hines told me that he is not heard of any issues, and to unplug the fuel pack and plug back in the factory Harley wire and turn the bike back on to see what happens. We did that and the bike showed all the same codes and continued to not work, I've then told the service tech that I've never had a problem with the bike and thought that it was weird that as soon as I finish my service the bike was having issues and would not run. they then took my bike in the back and said that there was an issue with it, and that they would fix it. Anyway, I just wanted to vent and was extremely pissed off that they tried to say the problem was the fuel pack and not the bike itself. I told the service manager that if the check engine light was on while I had the bike, I would have said something to them because my bike still had a two year warranty. He just said that he thought I already knew about all the check engine lights and all the codes and figured if I didn't say anything I must have known.. I was pissed the **** off needless to say.. so now my new street bob is sitting at the dealership waiting to get fixed... not happy at all..

 

I don't have much to add but I can feel your pain. I'm sick of lazy incompetent people who just throw blame in any other direction. This is just another case of that. Hopefully they get your bike right again and not ruin it any more than they already have.

 

I'd go get it and find another dealer.....crooked mother fuuuckers

 

What was the weird message?

 

I have had some bad experiences with the dealer as well. Took my bike in for it's 15K a few months ago and rode for about a day. The oil light came on and I shut the bike down immediately and pulled it off the road. Go to check the oil and there was NONE in the damn thing. 0 leaks anywhere no signs of oil on or around the case or heads. Trailered it home and filled it. Ran till the next change with 0 issues. Last time I ever took it to that dealer.

 

Soooooo....its fine when you take it in. They do the 1000 mile service and then ALL OF THE SUDDEN, it goes ape ****???.....Nah. They did something. Never use them again.

 

It said (V inervv) Then the fuel injector wouldn't turn on, and then all the gauges went off..

 

Definitely a case of customer abuse.

Really, I'm hoping there's a better dealer around you. Keep us posted as to what goes on with your bike.

 

Service it yourself, problem solved. I would never let anyone touch my bike and there is a great example why right there. Hell, I even mount and balance my own tires. No way would I let anyone wrench my ride, especially not a dealership.

 

Unfortunately a lot of dealer automotive service centers pay their technicians by the job which discourages them from spending the time to do a job right sometimes. A mediocre mechanic can make a lot of money by cutting corners and this kind of pay system encourages this practice. Maybe this is why you don't see this racket in aviation...

They had a problem with your ride and instead of trying to find out what they did to cause it, the mechanic blamed your modifications to the bike as the cause and the service manager doesn't want to take responsibility...