.3 miles, already issues. Check engine
Stellar HDF Member
Joined: Feb 2008
Posts: 2,336
Likes: 415
From: Southern Maryland
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I had a similar problem on my 15 Limited. I went on a cross country trip last summer so I installed a cup holder on the left switch assembly using the longer screws which came with the cup holder. When I returned, I removed the cup assembly and re-installed the OEM screws. I torqued them to the spec in the service manual and took off on a ride. About a 1/2 mile down the road, the radio went dead, and IIRC, the turn signal quit working, and I got a check engine light. I returned home, loosened the screws, slightly rotated the switch assembly and hand tightened the screws by feel. Seems to have fixed my problem.
Club Member
Joined: Dec 2014
Posts: 10,734
Likes: 3,755
From: SWFL
Granted, I'm not ruling out the twist of the controls didn't cause it, but nevertheless, I think you may be overreacting a bit. Give the new guy a break...
Club Member
Joined: Dec 2014
Posts: 10,734
Likes: 3,755
From: SWFL
I had a similar problem on my 15 Limited. I went on a cross country trip last summer so I installed a cup holder on the left switch assembly using the longer screws which came with the cup holder. When I returned, I removed the cup assembly and re-installed the OEM screws. I torqued them to the spec in the service manual and took off on a ride. About a 1/2 mile down the road, the radio went dead, and IIRC, the turn signal quit working, and I got a check engine light. I returned home, loosened the screws, slightly rotated the switch assembly and hand tightened the screws by feel. Seems to have fixed my problem.
Luckily I didn't get charged for it, but I probably should have been. Anyway, I would have had no idea what I did would have caused the gremlin, so who knows about the op's issue.
Seasoned HDF Member
Joined: Jan 2015
Posts: 16,021
Likes: 7,147
From: Sandy Eggo's North County
A little off topic but the bike should NOT have been delivered to the customer with 0.3 miles on it in the first place. Sounds like they didn't do the PDI correctly in the first place. There is a road test in the PDI checklist, so if they give you any problems throw that in their face. (I'm a Service Manager for the MoCo)
Road Captain
Joined: May 2014
Posts: 593
Likes: 7
From: Wausau, WI
I also think it may be the battery. Unless you went overboard twisting the controls I doubt you torqued enough on the wires to cause an odd problem like that - but it's possible.
Also...you mention you want a discount on your pipe due to this issue - any dealer that is customer service oreintated will usually give you 20% off parts and accessories for like 6 mo, some free shirts, maybe oil changes, and usually get invited to a few events and special 20% off sales they run through the year. The dealer we got the wides street Bob from treated us like we bought a cvo ultra, not a sb... Top notch.
And, if you did somehow cause this issue, don't sweat it. I snapped off 3 stainless bolts (one with a hardened steel extractor in it) in the wife's highway peg mounts with about 300 mi on it. Some help from guys here and a $20 carbide drill bit, case of beer, a buddy's help and 5 hrs of epic cursing it was all good. Wife took it rather well as well....
Also...you mention you want a discount on your pipe due to this issue - any dealer that is customer service oreintated will usually give you 20% off parts and accessories for like 6 mo, some free shirts, maybe oil changes, and usually get invited to a few events and special 20% off sales they run through the year. The dealer we got the wides street Bob from treated us like we bought a cvo ultra, not a sb... Top notch.
And, if you did somehow cause this issue, don't sweat it. I snapped off 3 stainless bolts (one with a hardened steel extractor in it) in the wife's highway peg mounts with about 300 mi on it. Some help from guys here and a $20 carbide drill bit, case of beer, a buddy's help and 5 hrs of epic cursing it was all good. Wife took it rather well as well....
Last edited by apblingAEW; Feb 27, 2016 at 09:35 AM.
Advanced
Joined: Dec 2010
Posts: 84
Likes: 1
From: Okc, OK
My entire business group's (6 dealerships, 2 states) policy is 8-10 mile road test during the PDI. At the very least it should have 3, 4 miles on it minimum.
Advanced
Joined: Nov 2015
Posts: 99
Likes: 6
From: Michigan
As far as the low man in the shop doing the setups, that's BS too. Every tech in our shop does PDI on new bikes. OP, have the dealership pick up the bike and check it over. The service department should have no issue with that. Please tell them you rotated the controls. It helps the troubleshooting for the assigned tech.
Seasoned HDF Member
Joined: May 2008
Posts: 21,178
Likes: 12,754
From: South Carolina
My mistake, he only bashed the brand, not the dealer...
The title of the thread: ".3 miles, issues already".
The title of the thread: ".3 miles, issues already".
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Road Captain
Joined: Dec 2015
Posts: 656
Likes: 59
From: MT. Olympus
Im sure all that starting up the bike and not riding it drained the battery regardless if that's the problem. A battery tender will cure that in the future. The dealer will straighten it out, just look at it as a good way to begin getting to know the people there. If you are like the rest of us, you will be doing lots of upgrades to your bike to make it your own so getting to know the dealer is a good thing, just have patience with the process. I know it sucks but you aren't losing riding time yet and this glitch isnt indicative of new Harley's so don't stress over it.
One thing you do have to do though. Call your buddy up and start giving him relentless grief over how he broke your new bike. Thats gotta be worth a couple cases of free beer.
One thing you do have to do though. Call your buddy up and start giving him relentless grief over how he broke your new bike. Thats gotta be worth a couple cases of free beer.
Cruiser
Joined: Sep 2015
Posts: 228
Likes: 53
From: OHIO
Do yourself a favor and mention that you rotated the controls, Sleazy is right in saying that it helps in troubleshooting the problem and if they don't have to spend a lot of time on it to get it right they will be less likely to charge you for it. Even if you did damage it trying to get the bike set up for you ( witch is to be expected on a new bike ) a good dealer would not grind you for it. I have had a service tech flat out lie to me about what they were doing to troubleshoot my 2013 Switchback , but I kept my cool and didn't go balistic on them.
In the end the dealership made it right and did not charge me a penny. Just remember, they need that bike on the road more than you because you don't need repeat customers to stay in the motorcycle business.
Good luck and keep us posted...
In the end the dealership made it right and did not charge me a penny. Just remember, they need that bike on the road more than you because you don't need repeat customers to stay in the motorcycle business.
Good luck and keep us posted...
