I'm About Fed Up
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,310
Likes: 2,450
From: Eastern NE
Either way, like I said, finagled a 5-yr ESP w/the deal so I'm not concerned they'll get it checked/fixed. My HD shops (all three) have great service depts.
Thanks again & ride-on!
Outstanding HDF Member
Joined: Dec 2012
Posts: 2,557
Likes: 235
From: Texas
Chill. Everything they have done and told you so far is a legitimate and predictable response to the problem you described.
Intermittent problems are a **** to dig out. It could be that every time the tech starts digging into it, he/she cannot find any problems and it all works as advertised when it is all back together. BTDT more times than you can imagine. These kind of problems are money losers for shops because there is no way to recoup all the labor that goes into troubleshooting and the way MoCo pays its techs by the job, they are not motivated to spend as much time as is needed to keep looking and trying to duplicate the problem so once the bike is running correct and no more problems found, it is delivered. If they keep looking for problems after that, they are not getting paid. So, since it is a new bike and you are not paying the labor, how much time does a tech spend on it and who is paying?
I do not think it is a serious problem, just an intermittent one that is going to take a good tech and some time to ferret out. Unfortunately, that probably will not happen. They will put a low pay new trainee tech on the job to start swapping out parts because it takes less time and MoCo is paying for the parts and the dealer is eating most of the troubleshooting labor.
Be patient. They are working on the problem. You need to get involved and make sure they are not putting some cherry tech on it to swap parts. Question what approach they are taking to remedy the problem, who is doing the work, what their qualifications are, etc. Be a PITA and you will get results.
If they get hostile and defensive, then by all means, using the Lemon Law option is going to be your best option.
Intermittent problems are a **** to dig out. It could be that every time the tech starts digging into it, he/she cannot find any problems and it all works as advertised when it is all back together. BTDT more times than you can imagine. These kind of problems are money losers for shops because there is no way to recoup all the labor that goes into troubleshooting and the way MoCo pays its techs by the job, they are not motivated to spend as much time as is needed to keep looking and trying to duplicate the problem so once the bike is running correct and no more problems found, it is delivered. If they keep looking for problems after that, they are not getting paid. So, since it is a new bike and you are not paying the labor, how much time does a tech spend on it and who is paying?
I do not think it is a serious problem, just an intermittent one that is going to take a good tech and some time to ferret out. Unfortunately, that probably will not happen. They will put a low pay new trainee tech on the job to start swapping out parts because it takes less time and MoCo is paying for the parts and the dealer is eating most of the troubleshooting labor.
Be patient. They are working on the problem. You need to get involved and make sure they are not putting some cherry tech on it to swap parts. Question what approach they are taking to remedy the problem, who is doing the work, what their qualifications are, etc. Be a PITA and you will get results.
If they get hostile and defensive, then by all means, using the Lemon Law option is going to be your best option.
Last edited by skinman13; May 15, 2017 at 06:32 AM.
Tourer
Joined: Feb 2016
Posts: 309
Likes: 39
From: Southlake Texas
If it were me...
I'd check the battery connections to ground, solenoid, and starter. If the ignition is new and the pump is cycling...I would suspect the starting solenoid...and relay if your year has a relay. If the solenoid can be jumped when it's acting up and the starter is still not turning, then your starter is bad.
I'd check the battery connections to ground, solenoid, and starter. If the ignition is new and the pump is cycling...I would suspect the starting solenoid...and relay if your year has a relay. If the solenoid can be jumped when it's acting up and the starter is still not turning, then your starter is bad.
Last edited by CJD197; May 15, 2017 at 08:24 AM.
Extreme HDF Member
Joined: Jun 2011
Posts: 10,216
Likes: 224
From: Glendale AZ
A little hard to point you in a direction, since you're not the one fixing the bike. The next step would be testing wires, seeing if you have power at the starter relay etc. Maybe a problem with the start switch itself? If the fuel pump is priming I think that eliminates the ignition switch and the Your kill/run switch.
Hopefully the dealer has a competent tech working on your bike. Sounds like they've shotgunned a couple parts at it, and the bike started after they did that. Hard to know that its not fixed when it starts fine.
Based on the symptoms and the code, I'm going to guess starter, starter switch, starter relay, or somewhere in the wiring connecting those components. Shouldn't be too hard to narrow it down, as long as it's acting up when they're testing it.
Hopefully the dealer has a competent tech working on your bike. Sounds like they've shotgunned a couple parts at it, and the bike started after they did that. Hard to know that its not fixed when it starts fine.
Based on the symptoms and the code, I'm going to guess starter, starter switch, starter relay, or somewhere in the wiring connecting those components. Shouldn't be too hard to narrow it down, as long as it's acting up when they're testing it.
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