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There may be a lot of threads with riders having trouble with finding neutral, but I don't believe it's really that widespread. It may seem like a lot, but compare those complaints to the overall number of riders that never have that issue and I don't think it's a thing the MOCO has to address.
Judging by the threads. the most common fix is to adjust the clutch and cable correctly.
If the bike is new to the rider it just may be a case of getting accustomed to how the trans works.
Your bike is under warranty so if you don't want to try adjusting the clutch yourself you may want to take it in.
The number one reason for difficulty finding neutral is dragging clutch plates, sounds like the problem is you're due for a clutch pack and cable freeplay adjustment. It's a simple job to do and one HD owners should become famaliar with. Always do the adjustments with the bike cold.
If you don't have the service manual there are videos that will help you see the process...
I'm riding a 2015 FXDLS and have no issues finding neutral. I had some issues when I first bought it, but that was because the toe of my boot was super stiff and I had no way to feel the neutral notch. Changed boots and made things much easier. I know that is silly, but that was the fix for an idiot like me. It doesn't feel any more elusive than any of the other 15 bikes I've owned.
Did your friend install forward controls without replacing the shift arm behind the primary? Other than what others have said, that's the only other reason I can think of.
^^^ This, I swapped to forwards but kept the shift arm and finding neutral is tricky to say the least. On the plus side it feels like I have a short shifter when I go through the gears.
I have a 2017 SB and dont have that issue. Actually recently I can tell it's on N w/o looking at the light. I have to add once in a while I have to try more than once to find the N, but that's hardly considered a fault.
It becomes easier on newer bikes after a primary service (along with all the other oils) and complete clutch adjustment. Formula + in the primary and transmission.
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