Try using Dennis Kirk give them the website and they will match the price then beat it by a buck

 

i pass by them on the way to work...........want i should lob a drive by molitov cocktail !!!

 

They had the same problems with them on the V-Rod forum sight and keep jerking people off call your Credit card company and save yourself alot of grief and let other forum members know to blacklist them

 

They may not have actually charged the card, just authorized the payment. Most companies cannot bill until the shipment is made. Check your balance in a few days to see if the authorization has been removed.

 

No they posted a charge back on 7/5/2007 here is my correspondence with them:

-----Original Message-----
From: Jay Beauvais [mailto:jbeauv@msn.com]
Sent: Monday, July 16, 2007 5:42 AM
To: Parts Direct Customer Service
Subject: I would like to inquire about the status of my order.

How much longer will my part be on back order ? In the future your ordering
system should ask if I wish to continue if the part is not in stock. You
chargied my credit card immediatly and now your policy will make me wait 30
days before canceling my order and wait another 60 days before seeing a
credit. That is a total of 90 days before customer satifaction is even
attempted. It seems more like a penalty for doing busniess with Parts
Direct. I will definatly let others know about this practice on the HD
forum.

Answer:

Jay, judging by the tone of your email you must've had an unpleasant phone
conversation with one of our representatives. Please allow me to start off
by formally apologizing to you if our service was below your expectations.
The item you've ordered is currently backordered as you are aware and the
only reason we take payment for the item upfront is to ensure commitment for
the product. We currently have many sets of this pipe on backorder for
customers of which you currently sit at the bottom of the list since you
ordered these on the 5th of this month.

When the item is ordered we ask that you commit to the backorder for a
minimum of 30 days. If your salesperson did not advise this at the time of
the purchase, or if you did not respond to the backorder email we can cancel
it and issue a credit for you. As far as the wait time for the credit being
returned back to your card; 1-2 billing cycles is what we're instructed to
tell the customers. Processing times are usually about 6-8 business days,
and rarely take more than that.

Unfortunately, because we don't make the product we can't speed up the
production. Ethically I could not move you up in line and due to the minimal
profit margin I can not offer a deeper discount than what you've paid. I can
however reiterate how very sorry we are that you've had a hard time and I
won't ask not to share your experience on any HD Forum, but I will ask you
to be truthful, and please know that we understand we've messed this up for
you and we'll try to help you as much as possible. If you'll give us a
chance to make this up for you we will do what we can to make this better.

If there is anything I can do for you, even cancel the order please let me
know. We appreciate your business and you taking the time to write us.


Gilbert M
General Manger

Parts Direct Inc.
5115 S. Arville Rd #B
Las Vegas, NV 89118
Office: 702.214.6400
Fax: 702.214.6403

customerservice@gopartsdirect.com

[/align][/align][/align][/align]Gilbert,[/align][/align]Let me start by saying there was not an unpleasant experience with anyone in your organization. My complaint is with the online ordering system, one would expect that a company who has gone through the extensive development of a "secure online ordering system", would be able to notify the customer that the item is not in stock . This would give the customer the option of continuing or shop elsewhere for the item. Companies such as yours offer a service to those of us who know how to research online and shop for the best delivered price. I do not need to go to the "dealership" and have a parts counter person assist me with thumbing throughthe catalog. How hard would be to tie in a inventory system to your online ordering system that would tell me prior to "proceeding to checkout" that the part is out of stock ? You said "the
only reason we take payment for the item upfront is to ensure commitment forthe

 

what i do if i order on line is call make sure they have it. if i wanted to wait for something to go on back order i would just go to the dealer. which i try not to. alot of time even with dealer i call befor i go out.

 

[quote]ORIGINAL: jbeauv

No they post a charge back on 7/5/2007 here is my correspondence with them:

<snippage of the tastefully done *** chewing>

very well done jbeauv

sorry your having a lousy time with these guys.

gn

 

yes BLade1127 is right ... this has been my experience, with more reputable online entities.
I see the charge appear as pending online from the bank. Then a day later its no longer there ....
While tracking my purchase, via UPS.com or fedex ... the charge appears again when my packages hit the ground in Dallas TX like clockwork.

YMMV

gn

 

I don't know for sure but I THINK it's illegal to charge for a product before its shipped...

 

I wish that was the case, Parts Direct has charged my card and here is ther policy for internet orders:

"Due to our automated order and fulfillment system, Internet and telephone orders cannot be cancelled once placed. There are no exceptions to this. Orders refused by purchaser are not valid for store credit or return. We do not get these items returned by the shipping carrier. Please wait until the shipping carrier delivers the product and contact our customer service team for a Return Merchandise Authorization number. All standard policies will still be in effect in regards to return items."

So basiclly I am kind of stuck waitning to see if they get the part in thirty days or so, and then I can cancel.Its notthat I dont have room on my card to order it from some one else , I don't want to get stuck with 2 sets of pipesand then have to do battle to get a refund. This whole situation iscausing my PTSD to flare up.