Man, I would have fought that. I don't see anywhere on their website where they mention restocking fees on cancelations. I wonder if the chick you talked to was just f'ing you over? Did you **** her off? That is almost exactly the situation that I had with a Dyna lift adapter I ordered from them and they canceled it without a fee... the only difference is I emailed them...I don't like people or talking to them.

 

I didn't have a problem ordering from them but I won't do it again. It sure sounds like they have a scam going on now. I wonder how much they're pulling in from restocking something that they don't have.

 

There's an old saying "A happy customer tells a friend; an unhappy customer tells the world”. Surdyke isn't "scamming" anyone.

 

I have run into the same thing with them. I will never send another dime their way. Sounds like you may have spoken to the same witch I did when I called.

 

Well here it is. I was very polite with the woman, even though her tone made her sound very inconvenienced by the whole situation. Especially when I brought up the fact that HD said that they DO have the parts in stock and they can ship them overnight same-day. All she could do was blame HD and say there's nothing they can do.

I don't give a rats *** what anyone says. If I give you money for something that you claim to have "in-stock" and in reality you don't, then turn around and charge me a "re-stocking" fee for something you never stocked in the first place, you're scamming me. Throw in the BS about not being able to get the parts for potentially 12 weeks, but the MoCo is sitting on stock that they themselves can deliver in 1 day? Yeah. Fool me once. Never again.

 

Your screenshots are exactly what I'm talking about, that is their "Return" policy. If you haven't received the items you are not returning them, you are canceling your order. I think you could have fought it and won...but I feel you man, I wouldn't order from them again if I were you.

 

12) What if I want to cancel my order? Can back ordered items be cancelled?

Answer: Most orders can be canceled except for: Painted Parts, Electrical Items, Closeout's, locks, keys, Speedo's/tachometers, seats, vendor direct special orders, any item requiring a VIN number to complete the order, or aftermarket items. There are no returns or cancellations on vendor direct special order parts once processed and updated to "Warehouse Transfer". All orders cancelled after a 24 hour period from the date ordered are subjected to a 10% restocking fee. There are no cash refunds on cancellations after 24 hours. Items that have been placed on extended back order longer than 45 days CAN ONLY BE REFUNDED VIA GIFT CARD! Please note that it is the customers choice to keep an order open, after being notified of such extended back order statuses. Unfortunately there is no exceptions to this policy.

No order is cancellable after it enters the shipping process. Once it is in the shipping process, a cancellation attempt will be classify as a "Return", and be subjected to our return and exchange policies. A 10% restocking fee will apply with the exception of boots, eyewear, and ACE Products these have a 20% restocking fee.

Some back orders may be cancelled upon authorization from a surdyke.com representative. Please note that our cancellation restocking fee may still apply. Any cancellation of any back ordered or vendor direct item that is back ordered/special ordered for more that 30 days , by the request of the customer or H-D, if cancelled, can only be refunded by gift card (no exceptions.)


So basically if you're not ordering a t-shirt or brake pads, whatever you order that they don't physically have in house (even if the website says they do, and you'll have it in 10 days) as soon as you pay for it, it's yours regardless of how long it takes them to get it to you. Unless you want to eat a restocking fee or have them refund you in store credit.

 

I stand corrected.

 

OP, glad you found another seat in stock, hope you get it before your trip. I hope it is comfortable, needing to move forward it may work out for you. I just went from a Sundowner to a Mustang Wide Vintage on my Switchback. The Sundowner wasn't comfortable for the wife and I. It hurt my tailbone and was too far forward for me. My wife just said she wasn't comfortable on the back but didn't mention why.

As for Surdyke, I've lived local to them in a couple places. I haven't done business with them for years. Wasn't any one big reason, just several smaller ones. Hope you don't have any trouble getting your money back.

 

I find it impossible to do business with Surdyke.