A real buzz kill!
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Road Master
Joined: Mar 2007
Posts: 874
Likes: 0
A real buzz kill!
Well, I bought a brand new 08 superglide custom backat the end of jan. and on friday we finally got a 55 degreeday so I went down to the dealer to get it! First off the bike looked amazing and it was just flawless, man was I pumped to do some riding. AfterI was 1 1/2miles fromthe dealer which was about 10 miles total on the bike I was cruising about 55 and the bike just shut off, wouldn't start or anything and after sitting there frustrated out of my mind for 10 min. I Had to call the dealer to pick me up. Turns out that a bunch of wiring under the tank was pinched and shorting outthe fuel pump and ignitionstraight from the factory. Needless to say I was very good about the whole deal and to my amazment the dealer offerd me nothing for my troubles!!! The bike is fixed and running now but it still gets me a little tweeked that they didn't offer me a demo for the day or a coupon or anything. Should I hassle them when I pick it up today???
Tourer
Joined: Oct 2005
Posts: 340
Likes: 1
From:
RE: A real buzz kill!
Unfortunatly they really dont care... Do yourself a favor and buy the shop manual... As you can see.. just about anyone can do a better job with a wrench. I just wanna know that when my front tire falls off when im goin down the road that it is totally my fault!
Rick
Rick
Elite HDF Member
Joined: Aug 2007
Posts: 4,722
Likes: 7
RE: A real buzz kill!
Yep, you gotta ask. I would have asked if they could fix it then and there and, if not, could they provide you with something to ride until it was fixed. Obviously, though, they aren't obligated to do that. But it would have been a nice gesture.
Road Warrior
Joined: Dec 2006
Posts: 1,900
Likes: 1
From: Backwoods of NH
RE: A real buzz kill!
Well, that really sucks!
As part of the set-up charges, many dealers take the bike for a quick shakedown run, but that depends a bit on the weather and time of year. I would, at the very least, inform the dealership manager or owner of your inconvenience and negative first experience. Hopefully, they'll care enough about your future as a customer to make you happy. But some are likely to say, "Hey, that's what the warranty is for!", so unfortunately I wouldn't expect much.
As part of the set-up charges, many dealers take the bike for a quick shakedown run, but that depends a bit on the weather and time of year. I would, at the very least, inform the dealership manager or owner of your inconvenience and negative first experience. Hopefully, they'll care enough about your future as a customer to make you happy. But some are likely to say, "Hey, that's what the warranty is for!", so unfortunately I wouldn't expect much.
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Road Master
Joined: May 2007
Posts: 883
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From:
RE: A real buzz kill!
just bend over and spread em . get used to it or for sure buy a manual and do your own service. saves a lot of money(for mods) and you get the satisfaction of knowing its done right. congrats on your new scoot. it looks good enjoy
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Outstanding HDF Member
Joined: Jul 2007
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From: By the "Betty water and the Wire"
RE: A real buzz kill!
I'd definately ask them. Be firm but polite. As long as you've been civil so far with them, they really should give you something. It was a major inconvience!
I would certainly stress the 'first impression' of their business angle. You buy a new bike and it leaves you stranded?
And then the dealer treats you like any other schmoe?
If they don't make it worth your trouble, please let their name be known to us all. They better sweeten the pot, or I'd tell them you'd be going elsewhere for everything else, parts, service and (future)sales leads.
I would certainly stress the 'first impression' of their business angle. You buy a new bike and it leaves you stranded?
And then the dealer treats you like any other schmoe?
If they don't make it worth your trouble, please let their name be known to us all. They better sweeten the pot, or I'd tell them you'd be going elsewhere for everything else, parts, service and (future)sales leads.
