Proper etiquette question...
Outstanding HDF Member
Joined: Mar 2006
Posts: 3,411
Likes: 22
From: Connecticut
RE: Proper etiquette question...
ORIGINAL: ConnMan
This was my first thought...
ORIGINAL: Slipstrm
THEY DONT NEED A LIFT TO SWAP HANDLEBARS.
THEY DONT NEED A LIFT TO SWAP HANDLEBARS.
The Service Manager saidthat he was just about to call me to see if I wanted to test out the feel of the barsthey went any further. (The bare bars were on withoutgrips/new wires&cables).
To get to the point, my bike was on the lift and raised about a foot or so.
Sammi
Road Master
Joined: Mar 2008
Posts: 911
Likes: 3
From: Venice, FL
RE: Proper etiquette question...
ORIGINAL: Sammi
Well, I had dealer swap out my bars andI dropped in unannounced to see howthey were going.
The Service Manager saidthat he was just about to call me to see if I wanted to test out the feel of the barsthey went any further. (The bare bars were on withoutgrips/new wires&cables).
To get to the point, my bike was on the lift and raised about a foot or so.
Sammi
ORIGINAL: ConnMan
This was my first thought...
ORIGINAL: Slipstrm
THEY DONT NEED A LIFT TO SWAP HANDLEBARS.
THEY DONT NEED A LIFT TO SWAP HANDLEBARS.
The Service Manager saidthat he was just about to call me to see if I wanted to test out the feel of the barsthey went any further. (The bare bars were on withoutgrips/new wires&cables).
To get to the point, my bike was on the lift and raised about a foot or so.
Sammi
Outstanding HDF Member
Joined: Nov 2006
Posts: 2,049
Likes: 6
From: Oregon City, OR
RE: Proper etiquette question...
Since you had an appointment, the bike should have been on a lift the day you dropped it off. If it was a morning appointment, then they should have had you out and riding by that evening (assuming it was just bars, cables and wires) next day at the latest. Problem is with the weather suddenly getting nicer everyone and their dog is dropping off their bikes for service and mods. Most shops don't want to tell customers that it will be a week (or more) until they can get to their bike. They don't want to risk the customer going somewhere else and losing the business. Indy shops especially do not want to turn people away since just about everyone has a dealership reasonably close by that they can take their bike too. The people who get screwed are the ones with appointments who get bumped because the shop feels more secure in pushing them back a few hours/days instead of telling the walk-in customersto come back in 2 weeks. Back before I did my own workI would always have anything other than a scheduled service done during the winter when most places have plenty of time.
Thread Starter
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Cruiser
Joined: Mar 2008
Posts: 151
Likes: 0
From:
RE: Proper etiquette question...
Well, I had dealer swap out my bars and I dropped in unannounced to see how they were going.
The Service Manager said that he was just about to call me to see if I wanted to test out the feel of the bars they went any further. (The bare bars were on without grips/new wires&cables).
To get to the point, my bike was on the lift and raised about a foot or so.
Sammi
Outstanding HDF Member
Joined: Mar 2006
Posts: 3,411
Likes: 22
From: Connecticut
RE: Proper etiquette question...
ORIGINAL: jasononaharley
Well, I had dealer swap out my bars andI dropped in unannounced to see howthey were going.
The Service Manager saidthat he was just about to call me to see if I wanted to test out the feel of the barsthey went any further. (The bare bars were on withoutgrips/new wires&cables).
To get to the point, my bike was on the lift and raised about a foot or so.
Sammi
How much did the job end up costing you? I think I may be paying about $300 for the labor. I guestimate a total of probably $600 (labor and parts). Dealership wanted over $800 in labor (which included internal wiring).
Well, I had dealer swap out my bars andI dropped in unannounced to see howthey were going.
The Service Manager saidthat he was just about to call me to see if I wanted to test out the feel of the barsthey went any further. (The bare bars were on withoutgrips/new wires&cables).
To get to the point, my bike was on the lift and raised about a foot or so.
Sammi
I had used an indy for non-warranty work but he closed shop and moved out of state. When I dealt with him he gave me a date to bring in the bike and a dateit would be ready.
I'm not mechanically inclined whatsoever and brought the bike to the dealer for the handlebar swap.
They were in the middle of an issue with the Service Writer, a change in tech personnel, and somebody forgot toorder cables,They wound up having my bike for2 weeks+ for the handlebar work. Luckily the weather sucked most of the time the bike was there.
The Service Manager gave me 15% off parts anda dscount off the labor time because of their screw-up.
My final bill was $384 parts (bars. new cables. new wires) & labor & sales tax. I chose not to have the wires internally wired.
I figure the job would have cost about $575-$600 without the discounts.
Sammi
RE: Proper etiquette question...
wow man... i do handlebar swaps for my buddies all the time, internal wire and all for about 100 bucks... wow! with you lived closer brother i would have helped walk your though it... LTH
Road Captain
Joined: May 2006
Posts: 640
Likes: 0
From: Bowling Green, KY
RE: Proper etiquette question...
That's one of the tallest windshields I've ever seen, reaches the top of the house.
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Novice
Joined: May 2008
Posts: 19
Likes: 0
From:
RE: Proper etiquette question...
Just drop by the shop and/or grab your bike. I had a local shop do some wiring on a couple of different things. The time drug on way past the estimated date (by a day or two). When I stopped by I saw my bike on the main display stand in the showroom (kinda cool, but not really). He said he was just about to call...
Ultimate HDF Member
Joined: Oct 2007
Posts: 7,562
Likes: 11
From: Palm Harbor fl.
RE: Proper etiquette question...
ORIGINAL: Sammi
My initial post was in response to the mechanic saying it was going on the lift.
I had used an indy for non-warranty work but he closed shop and moved out of state. When I dealt with him he gave me a date to bring in the bike and a date it would be ready.
I'm not mechanically inclined whatsoever and brought the bike to the dealer for the handlebar swap.
They were in the middle of an issue with the Service Writer, a change in tech personnel, and somebody forgot to order cables, They wound up having my bike for 2 weeks+ for the handlebar work. Luckily the weather sucked most of the time the bike was there.
The Service Manager gave me 15% off parts and a dscount off the labor time because of their screw-up.
My final bill was $384 parts & labor & sales tax. I chose not to have the wires internally wired.
I figure the job would have cost about $575-$600 without the discounts.
Sammi
ORIGINAL: jasononaharley
Well, I had dealer swap out my bars and I dropped in unannounced to see how they were going.
The Service Manager said that he was just about to call me to see if I wanted to test out the feel of the bars they went any further. (The bare bars were on without grips/new wires&cables).
To get to the point, my bike was on the lift and raised about a foot or so.
Sammi
How much did the job end up costing you? I think I may be paying about $300 for the labor. I guestimate a total of probably $600 (labor and parts). Dealership wanted over $800 in labor (which included internal wiring).
Well, I had dealer swap out my bars and I dropped in unannounced to see how they were going.
The Service Manager said that he was just about to call me to see if I wanted to test out the feel of the bars they went any further. (The bare bars were on without grips/new wires&cables).
To get to the point, my bike was on the lift and raised about a foot or so.
Sammi
I had used an indy for non-warranty work but he closed shop and moved out of state. When I dealt with him he gave me a date to bring in the bike and a date it would be ready.
I'm not mechanically inclined whatsoever and brought the bike to the dealer for the handlebar swap.
They were in the middle of an issue with the Service Writer, a change in tech personnel, and somebody forgot to order cables, They wound up having my bike for 2 weeks+ for the handlebar work. Luckily the weather sucked most of the time the bike was there.
The Service Manager gave me 15% off parts and a dscount off the labor time because of their screw-up.
My final bill was $384 parts & labor & sales tax. I chose not to have the wires internally wired.
I figure the job would have cost about $575-$600 without the discounts.
Sammi