I stopped into the dealer this morning for some exhaust gaskets and muffler clamps.&nbsp\\; I asked the service department about my speedometer.&nbsp\\; It leaks and has residue on the inside of the glass.&nbsp\\; The response I got was "that's just the way they are, the company won't replace them unless they have a stain on the inside."&nbsp\\; I told him there was a stain on the inside, and asked if I could bring mine in and exchange it, since I live a ways from the dealer.&nbsp\\; No dice, gotta see the bike.&nbsp\\; Why would the service department try to discourage warranty work?&nbsp\\; Has anyone else had a speedo replaced under warranty?&nbsp\\; What does a stock speedo cost? &nbsp\\;

 

It's probably not warranty work they are discouraging, but actual work in general.&nbsp\\;

 

Been thinking about this.&nbsp\\; Maybe the canootin valve went bad.

 

They have to take a photo of it and send to HD with a mileage statement new speedo comes with your mileage on it. Sometime just sometime its the MoCo and not the dealer

 

They gotta see the whole bike.&nbsp\\; They don't want to have to do more warranty work because you removed it or installed it incorrectly... just the way it is...

 

Blu Bob, I have the same thing. I get condensation under the glass in my speed od. also and&nbsp\\;in my gas gauge. I have questioned the service mgr at the local dealer and he said that this is normal. I do not believe that but what can a person do if they will not honor the warranty. I am thinking about e-mailing the company and explain the problems and see what will become of it. Nothing ventured nothing gained.

 

Got the same bullsh*t double talk back chat from my Stealer about exactly the same problem.&nbsp\\; The gist of it was get over it and live with it as they all do it and the sun will clear it up eventually!!!!!!!!!!!!!!!!!!!!&nbsp\\; I am getting a combined speedo / tacho so decided not to pursue it.

 

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In most states any odometer replacement has to be done &amp\\; documented by a licensed dealer to reflect the same mileage on the bike. Some states require this to be noted on the vehivle title to prevent odometer fraud. Try doing the same at a GM dealership and you will get the same answer. In Ohio if you replace the odometer you have to sign a disclosure statement when you trade or sell the vehicle. This disclosure follows that vin number until it goes out of service.

 

Here is the deal. As a former Warranty Manager for a truck dealership I can tell you why.
There are a lot of idiots out there who consider themselves mechanics.
There are a lot of dealership employees that can not make a competent decision based on facts &amp\\; just want to help the customer. Which can be good &amp\\; bad at times, but it gets very costly in the warranty arena.
There are a lot of people who do not understand the difference between warranty and insurance.
And the dealer has no recourse if the Moco will not pay the claim. It is in the dealers best intrest to be able to document the repair very well. They get paid off the information submitted on the claim not what was wrong with your scoot.&nbsp\\; (I know that sounds like a game of words but it is what it is ) They get billed back if the part is not defective or there is missing or incorrect information. Things that seem very obvious sometimes do not get paid for due to poor paper trail or poor troubleshooting. What seems obvious to some is definatly not to others. Most people at the Moco that pay warranty claims are clerks that follow guidelines very few have any&nbsp\\;technical or mechanical experience.&nbsp\\;
&nbsp\\;
All this is not even mentioning liability issues by paying for the part or providing the part Legally the Moco has endorsed the safety &amp\\; quality of the repair. That is a biggie in court. BEEN THERE not fun
&nbsp\\;
So the dealer is forced to have a blanket rule "warranty work is done&nbsp\\;at an authorized repair facility&nbsp\\;on a complete vehicle" that way they can document the repair process &amp\\; hold someone accountable.
It can be inconvienient for the dealer at times as well. But the dealer knows that he will loose in court about 95% of the time because everone in the courtroom hates dealers.&nbsp\\;
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Threre are occasional excpetions to the rule when someone at the dealership is willing to take a chance but that is usually when they have a good relationship with the customer. Not yeah I know ol Joe at the parts counter.&nbsp\\;

 

++++1 to JUSTRIDIN...work at a Auto dealer myself and 99% of the time the decisions made on the service drive and the parts counter are based on Liability...and Reimbursement....any "Unauthorized" repair work/parts are not reimbursed...and if the customer doesn't pay up front the dealer/employee gets to eat the cost....Not saying it's the greatest Customer Service Response you understand...it's just the world we&nbsp\\;live in...&nbsp\\;