Couldn't agree anymore with that statement, my rb racing lsr 2-1's took 8 agonizing weeks to finally show at my door step, but I hear nothing but swweeeeet music now.

 

Hal,

Is there any special procedure for calling Brian? I called twice and was sent to voicemail on Tuesday morning and early afternoon. I called again later Tuesday afternoon and was sent again to voicemail. This time I left a message and have not gotten a call back. I really seem to be having to work hard to find out where my shocks are that have been paid 100% in full for two weeks.

 

Those are nice.. Any comparison to Works or ohlins.

 

man with customer service like that i woulden`t buy from them period, i sure there are others out there just as good, you should of at least got a call or em, saying they haven`t forgotten about you, get your money back, i have prog 11 inches and like the lowering aspect and would love to buy a better 11 incher with more comfy, but these guys don`t seem to care about service

 

if they add a full time receptionist, with an office, washroom, and monthly parking space, so that she can tell you that they will be shipped ASAP...
AND ADD THAT COST TO YOU...
will that make you feel better?
Good company nice people, great products

 

Probably wouldn't make me feel better. I would be fine with any response. At least just any explanation. The lack of response just makes me wonder about the money back guarantee and the one free re-valving if needed. Not sure I want to wait an entire summer to wait for them to be re-valved.

It's possible even the nicest people in the world could still suck at customer service.

 

Okay, I'm following the thread because I have a set of the shocks on order too but I notice in your first post you mentioned you got an email back June 24th that your shocks were ALMOST ready to ship and the balance needed to be shipped. So they were not ready to ship right then, even though you paid for 3 day shipping, they were not ready to ship yet, but almost there. Don't get me wrong bud, I'm not saying from your posts that at least an email or some form of communication would be nice, heck they might of shipped to a wrong customer by accident. I'm just surprised because I called about 9 months ago when I ordered my iniminators and since then emailed a couple times, and almost immediately had a response back that day, and it was from Brian.
If I was in your shoes, I'd try and email em again, maybe they are able to respond to emails qucker than voice mails, let em know your concerns, you want their product but if there is a error/hangup/holdup whatever, just fill you in so you are on the same page but if you don't hear anything back by such time/date, you will have no choice but cancel your order which it says you can do on the website.

 

I had Ohlins before these shocks...Mud did too. My Ohlins were the basic low cost Ohlins (640 dollar ones...#2 here... http://76.162.149.2/gpage31.html ). Comparatively, the Ricor weigh a little less, look way better on my bike, are super easy to adjust the preload(just turn the shock by hand) and they ride equal to the Ohlins. I have the sport tuned version. To me you can't go wrong with either Ohlin or Ricor on ride quality and stability/handling. Really depends on what shock you would like to see on your bike from a visual standpoint. Couple more points to consider... The Ricor sag more under bike weight alone than my Ohlins did. So the bike is lower while sitting on it's sidestand. I compared 12" version of each shock. With the Ohlins, the Ohlins sat higher up then my body weight would sag the shock more to get the correct sag. Also when riding 2up, increasing the preload to handle 2 passengers would cause the shock to raise the bike up even more to the point where the bike would only sag about 2mm and the rest of the sag was produced by the rider and passenger. When I increase the preload on the Ricor, the bike does not raise up from the increased preload nearly at all. The Ricor does ride better under less sag than the Ohlins do. So you can firm up the shock to have very little rider sag and still get a great sporty ride. If I try to ride the Ohlins at say 25% sag, they are very stiff compared to the Ricor. Ultimately, I can actually ride the Ricor at the same setting as my 2up setting and still get a good ride, where the Ohlins were much more sensitive to this. Makes things easy as I can ride the Ricor and get a good sporty ride, then my wife can just jump on and the ride will be set up for more comfort without having to adjust the shocks. Basically I can set the preload at about 25% for solo riding, and with my 110lb wife added, the shocks end up around 33% or so (not exact measurements but pretty close).


Also don't you guys worry about getting your shocks... The Ricor shop is smaller than Ohlin, works , etc.... so right now it can be hard to get ahold of him. These shocks just launched earlier this year. Be patient, you'll get the shocks and love em! Brian will answer emails pretty quickly. We have conversed back and forth on several occasionson email and by phone. Just relax, you'll get the shocks and be completely satisfied! It's not like you can't still ride with the current shocks till the Ricors arrive.

 

From reading here and other forums of those that have tried most is that there is nothing better except that the $2000 ohlins have more user adjustments.

I've read many stories of riders stopping by their shop and being offered excellent advice and set up service.

It would be nice if they communicated better about order status, however, but that is just not how they operate today.

Every time I called during working hours, Brian answered the phone immediately. They are near Las Vegas, so check your time difference. email response is spotty at best. I think Ricor is set up better for drive in service, similar to Sputhe and some other very good but small manufactures.

 

Kenfm2000
Your shocks will ship today. Two to Three weeks build time between your final payment and shipping.. NORMALLY.. provided no parts issues, machine problems etc. etc. etc. on our end. We do the best we can as it is in our own best intrest to ship ASAP also. Holiday weekend, hundreds of phone messages, looks like Brian lost the one message you left with the 3 calls you made and we regret that it happened. Brian is in the shop most of the time during the day, and it can be difficult during those times to get to the phone. Emails are probably best with your phone number and personal email contact. Sorry for the delay in getting back to you and believe Brian already contacted you via email on your shipping. They should have actually gone out yesterday but we missed the truck.
We remain a relatively small custom machine shop and are doing our best to address all the calls and emails and run the shop. They will be worth the wait.. we guarantee it.