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I know this stupid but I had the same problem even with the correct spanner. The shocks were already at their max up or down. I cant remember. Try reversing your direction.
Spray some teflon based lube(Tri Flow for instance) on the bottom adjustment ring,let soak a couple of minutes.Turn both adjuster rings to the lowest position,spray again,adjust each shock to the next higher position until you reach the desired level of preload.
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FXD Shocks won't adjust
