Disappointing paint issue
Actually, I had to call them because another day went by without a word. I do give them credit for not trying to pass it off on me, but they should have told me rather than wait for me to call.
Not yet. I just learned about it 10 minutes before their closing time.
Good call on the letter. You just bought this bike and i am sure the dealer stressed the survey that will be sent to you... anything less than 10's on the survey impacts how many new bikes that HD sends them. A smart move on HD's part, make the dealers accountable for their customer service shortcomings.
Make sure to tell the GM if its not resolved to your satisfaction expect a assreaming when the survey arrives as well as you contacting HD directly to let them know what is going on.
As competitive as selling bikes has become they need the bikes to make the $$$
Make sure to tell the GM if its not resolved to your satisfaction expect a assreaming when the survey arrives as well as you contacting HD directly to let them know what is going on.
As competitive as selling bikes has become they need the bikes to make the $$$
Road Warrior
Joined: Jun 2010
Posts: 1,368
Likes: 27
From: Australia
Hi,
I dropped bike 6mths ago, it was red hot sunglo and the insurance would not give me new factory painted tank,
the repair shop done good job on repair of bike but you can tell the colour match is not perfect.
The painter just wont have the colour to match it, you will notice it in certain light, if looks good outside then take it inside or under different lighting
thanks
mirrmu
I dropped bike 6mths ago, it was red hot sunglo and the insurance would not give me new factory painted tank,
the repair shop done good job on repair of bike but you can tell the colour match is not perfect.
The painter just wont have the colour to match it, you will notice it in certain light, if looks good outside then take it inside or under different lighting
thanks
mirrmu
Tourer
Joined: Oct 2012
Posts: 310
Likes: 0
From: NC
I'm sure they will do the right thing. They've been good to work with other than not living up to committed times for service completion. I do live in Savannah Georgia. Customer service in this area is not very good. Locals call the area "low country", I call it low expectations country. It doesn't mean i have to accept it, but I'm going to give them the opportunity to make it right before I raise hell.
I respect you giving them the chance to make it right, but if they don't know your pissed and that there is repercussions for poor customer service then how will it ever get any better? A good friend of mine works at the dealer where I got my bike, I asked him if I needed to buy elsewhere to keep the friendship because he knows how much a pia i am when it comes to buying/service/etc... He almost suggested a different dealer even. lol
Road Warrior
Joined: Dec 2010
Posts: 1,629
Likes: 46
From: East Hartford, CT
A few years ago I had no choice but to lay the bike down as I was cut off in the intersection crowded with traffic, well my sporty got pretty smashed up.
it took 3 months to get my bike back.
Most of it was waiting for parts from Harley. So they say.
I called every other day on it.
I guess only being a sporty I wasn't on their priority list.
Well I got off their list completely and went to another dealer for my SB.
it took 3 months to get my bike back.
Most of it was waiting for parts from Harley. So they say.
I called every other day on it.
I guess only being a sporty I wasn't on their priority list.
Well I got off their list completely and went to another dealer for my SB.
Stellar HDF Member
Joined: Aug 2012
Posts: 2,664
Likes: 184
From: Indiana, USA
Factory issue - return fender to factory for factory painted replacement which should be in stock for a new bike.
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Road Captain
Joined: Dec 2010
Posts: 581
Likes: 1
From: williamston, n.c
Did the painter use a non harley paint? Like having the paint scaned and made up. I would figure that their should be no reason for him not to use factory HD paint. Can't imagine what 1 pint of HD paint costs.
I'm waiting for them to open this morning. Trust me, the pissed-off state didn't subside with a night's sleep.
I've already outlined the solution I expect and I'm following through with it today.
My fender re-installed temporarily.
A factory new fender ordered and installed upon arrival.
They're getting an earful about how to follow through with commitments too. I'm tired of every commitment they make turning into extra days because they ordered wrong or failed to anticipate an issue.
The funny thing is that my wife and I have been tossing around an idea to start a customer service consulting company. This issue has pushed me over the edge.
I've already outlined the solution I expect and I'm following through with it today.
My fender re-installed temporarily.
A factory new fender ordered and installed upon arrival.
They're getting an earful about how to follow through with commitments too. I'm tired of every commitment they make turning into extra days because they ordered wrong or failed to anticipate an issue.
The funny thing is that my wife and I have been tossing around an idea to start a customer service consulting company. This issue has pushed me over the edge.