Dealer Rant
Road Captain
Joined: Jun 2012
Posts: 614
Likes: 1
From: Houston
People!
Please post your experiences on Yelp.com also.
Good or bad, Yelp may have many more viewers than our forum.
Check yelp.com for your dealers, you may be surprised
OP, Is there even a dealer on the island?
Where were ya at?
Please post your experiences on Yelp.com also.
Good or bad, Yelp may have many more viewers than our forum.
Check yelp.com for your dealers, you may be surprised
OP, Is there even a dealer on the island?
Where were ya at?
Outstanding HDF Member
Joined: Nov 2012
Posts: 2,291
Likes: 11
From: The Whale's Vagina
Unfortunately, it sounds like your HD dealer thinks your standards are too high. I wouldn't waste anymore time dealing with them.
The indy I use accepts the HD extended warranty. It might be worth checking around. An area as large as yours is bound to have a good, trustworthy indy that accepts extended warranties. I found mine through Yelp and recommendations from other HDF members.
The indy I use accepts the HD extended warranty. It might be worth checking around. An area as large as yours is bound to have a good, trustworthy indy that accepts extended warranties. I found mine through Yelp and recommendations from other HDF members.
Road Master
Joined: Jan 2006
Posts: 856
Likes: 6
From: Charlotte County FL
The dealers that do good work are the exception these days... For the few times I take mine to the dealer I strip the bike down of anything in the way so they don't have to handle it, bags windshield, or anything else in the area they have to work... After seeing the way they clean bikes, dirty rag with spray detailer, I tell them not to wash or detail mine... Personally if I had installed plastic caps that covered fasteners that they had to access, I would have removed them 1st before taking the bike in....
Tourer
Joined: Jan 2011
Posts: 474
Likes: 8
From: London, UK
for those of you that still go to a dealer for servicing, keep reading them till it sinks in.
Seasoned HDF Member
Joined: Dec 2010
Posts: 7,736
Likes: 1,524
From: Coromandel Peninsula New Zealand
Like I said, I understand the difficulties and expense of running a service center. These kinds of service businesses don't look at, "how much can I make today," they are focused on, "how much do I need to make today to cover costs." It is easy to think that the $10 per hour technician is all it costs the business, that per hour expense is easily doubled when adding SS, medical, holiday/vacation/sick pay, and other perks necessary to attract good workers. The flat rate is good for the customer for the most part because it keeps the labor charge down. Most of you would scream bloody murder if you had to pay the full labor rate for a flat-rated job that turns to crap and takes 2-3 times longer. The profit made on flat-rate jobs that take way less time than allowed is easily eaten up by those jobs that take longer. Labor income is a break-even scenario. The real profit is in selling replacement parts and other goodies for a 50%-100% markup. You can usually negotiate labor charges, but good luck getting a discount on parts.
A good point and I often charge what I think is fair for the job rather than what it actually should have cost if it turned into a mission for some reason. In the long run there is more profit in happy customers than ones that think they have been ripped off.
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