I can't seem to get any help with this issue, and it's very frustrating quite honestly. We own a motorcycle shop and have been working with the new Super Tuner lately.

We tried to tune a bike, and every so often, Nolan crashes, and sometimes we get the blue screen of death. The computer is running Windows XP with SP2. We figured we'd try a different computer -- our laptop which is running Windows Vista. Same exact problem. We updated the software to the latest version, and that didn't help. We tried a different tuner and a different bike, and we're still having the exact same problem. It's really hard to believe that we can have this problem on two different computers with different ECMs and tuner modules.

Just to give some extra info, the blue screen has the following stop code:
0x0000010D (0x0000000B, 0x79C5B728, 0x00000001, 0x865B8188)

According to Microsoft, the cause of the error is "the spin lock is being released by a thread that did not acquire it." In other words, a resource being used by the software is "locked" so that it cannot be shared elsewhere.Butsomehowit's being stolen (either by another part of the software, or an externalprogram)through memory when it is supposed to wait for the resource to be freed up. That's causing the program to have a fit, because it no longer has the resource it needs to function. So the program, and sometimes Windows, thus shuts down over it either because itsimply can't continue, or it shuts down because it sees it as a security threat. That's a pretty detailed explanation of what's apparently going on -- and yet it doesn't help me one bit because I don't know how to stop it from happening.

Just to try and be sure to get rid of any communication problems, I unplugged my USB extension cable and tried a short USB cable by itself. I tried using a different USB cable. I watched the DVD to see if there was anything we were doing wrong -- didn't learn anything I didn't already know from it.

We have a bike on the dyno that's supposed to go out tomorrow, and we're having a very difficult time getting it tuned because of this issue. Sometimes the program will run good for a good 15 or 20 minutes before crashing. Other times it doesn't last that long. One thing that is consistent is when it does crash, it's while running the bike. Sometimes we can run the bike and it won't crash, but there's those few times that it does. It's crashed a total of 10 times now.

Calling Harley-Davidson doesn't help because they try to direct us to our local dealer, and they don't have a clue what's going on either. So I'm screwed at the moment unless someone can give me some sort of guidence. It would be very much appreciated.

 

What about customer service for the program manufacturer and tuner? Sounds like u need I.T. support.

 

The Super is owned by HD so they are your IT help for what it's worth.

 

I understand that, but they won't help. We're not a Harley dealer, and so Harley-Davidson will not help us and instead tells us to see our local dealer... and they are don't have any idea why we're having troubles either.

Another problem is in this particular case, Harley-Davidson gives the run-around and suggest there's a problem with your computer. I'd like to know why it's happening on more than one computer then if that's the case. I really don't know what the problem is, but it's pretty good reason to suspect a problem in the software.

 

This is a good forum, stick in there, someone should chime in. You might want to go to other threads and ask the same question. Everyone herethrives on helping otheres out. Don't give up. If your having this problem I am sure some else on this forum hashad the same prob.and can help. Its just finding them.

Good luck andI'm sure you will find an answer!

 

HD knows nothing about computer software and it's interaction with a PC and other programs on the PC. They have a long learning curve ahead of them. We've been doing it for years and still have trouble keeping up with it all. Sorry I cannot help but rest assured your not the only one that's having trouble with it. The best thing you can do is turn off any backround programs you may have installed onto your PC's. Things like anti virus software, Infra-red ports and spyware are all tuff to deal with from a software side when yor new to the game.

 

Thanks guys, and I'll definitely stick around to see what kind of help I may be able to get. Hopefully someone knows something, and soon...

 

I'd try what Steve Cole said to do...the man is TOP in his feild and knows more about this than most, his company (TTS) was the developer of the SERT.

 

OK, do you know puters very well? If so I will give you some information, but..... this info will render your computer useless if you go to far....so, *TAKE WARNING NOW*
1)Start by getting a piece of paper & writing down everything you do...step by step, so you can re-trace to get back where you started.
2)Try going to start/run/type in "msconfig"/go to "startup" tab/start unchecking the bullshit programs that load into memory, like adobe acrobat, taskbar items like microshit "instant messenger", even your anti-virus programs, depending on your particular system will depend on what you require to run, I would leave things like "intel", "microsoft", "pointing device"....etc completely alone.
3)Then RE-BOOT each time after unchecking every two items, unless you know what you are unchecking & what it is you are not allowing to load.
IF by chance you do go too far & your computer does not start, there is still a chance you can hit F8 while it isbooting up & go into SAFE MODE & re-check the last two items you unchecked. I know this is a long drawn out process, but it can fix it sometimes, especially if you have got games loading, or utilities like a scanner/copier/printer all in one unit, most of the things that get loaded from the startup do absolutely nothing except take up resources in memory. One of these resources just might be already loaded into a higher address or lower than normal address that Nolan is trying to use, causing the crash.

I would recommend this first, then maybe going into the services, that's another can of worms all together.

Good luck, let us know how you come out!

 

Sometimes it just easier to start with a clean slate and make it a specific use tool. That means format and reinstall the xp without sp2, add the printer and internet connection and nothing else. Even then a system file may be the cause in the first place. Disabling programs in msconfig might find the background problem program or it may be so hidden you'll never find it. Problem may be in the task manager (ctrl alt del) in which case you could end task of each suspect until you find the culprit. If you screw up a reboot will load all of them again and you can continue. Once found and not really needed search for the file and delete it. If no problems are encountered with pc operation and the tuner works you could empty the recycle bin. If you do have problems you can rt click the file in recycle bin and restore it. Create a new restore point in system restore prior the doing anything as this will bring your system back to it's pre tampered state if you really trash it. All this will eat up considerable time, but there really is no choice if you want it to work for you. Good luck.
Ron