HD Maintenance Coverage Plan Reimbursement?
Seasoned HDF Member
Joined: Oct 2012
Posts: 13,104
Likes: 13,047
From: Texas, USA
Plus, the fact that I purchased the Maintenance Service Plan in good faith because under the Agreement's scope of coverage it states; "d. Core Services may be redeemed at any participating Harley-Davidson Dealership". And the 5,000 mile service definitely qualifies as a Core Service like the prior 1,000 mile service did. The Agreement clearly states that I may bring my Covered Vehicle to any participating Harley-Davidson Dealership for performance of the Core Services only.
Their may be a provision to cancel the plan at any time. That's what I would do. It is the only way to avoid this same situation in the future.
Elite HDF Member
Joined: Mar 2014
Posts: 4,214
Likes: 661
From: Prior Lake, MN
I don't blame dealer #2 one bit. Fool me once, shame one you, foil me twice, shame on me.
Thread Starter
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Novice
Joined: Jan 2015
Posts: 21
Likes: 0
From: El Paso, Texas
Exactly. If the only participating dealer is the one you bought it from, then the only way to take advantage of the Maintenance Service Plan is to return to that dealer for maintenance. If the dealer you received the service from doesn't participate you are SOL.
Their may be a provision to cancel the plan at any time. That's what I would do. It is the only way to avoid this same situation in the future.
Their may be a provision to cancel the plan at any time. That's what I would do. It is the only way to avoid this same situation in the future.
To have Core Services performed on the Covered Vehicle, You may take the Covered Vehicle to Selling Dealer or ANY participating Harley-Davidson Dealership along with a copy of this Agreement or your Planned Maintenance Owner Identification Card.
To have Customized Services performed on the Covered Vehicle, you must take the Covered Vehicle to the Selling Dealer only, along with a copy of this Agreement or your Planned Maintenance Owner Identification Card.
First, since my home HD Dealership had already performed the 1,000 mile Core Service using my Maintenance Service Agreement; for this reason I figured they were a participating Harley-Dealership and would also accept the Maintenance Service Agreement for the 5,000 mile Core Service. But this time they refused saying that they were having a hard time getting paid in a timely manner through the Service Agreement. I can empathize with them, but, it is customers like me that end up getting shafted. You may be right, I may have to use the Agreement Cancellation. Live and learn, but, my experience might serve as a lesson for others that may consider buying the Harley-Davidson Planned Maintenance Service.
Secondly, I did not ask for any Customized Services.
Last edited by moon dog; May 24, 2015 at 10:15 PM.
Elite HDF Member
Joined: Mar 2014
Posts: 4,214
Likes: 661
From: Prior Lake, MN
Take the lessons you (hopefully) learned here and apply them the next time you buy something like this. Ask the questions so you fully understand what you're getting into.
What provisions were there in this plan in the event this dealership would go out of business, or be sold?
Those things do happen, which is one of the many reasons I won't pre pay for services.
What provisions were there in this plan in the event this dealership would go out of business, or be sold?
Those things do happen, which is one of the many reasons I won't pre pay for services.
Thread Starter
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Novice
Joined: Jan 2015
Posts: 21
Likes: 0
From: El Paso, Texas
Take the lessons you (hopefully) learned here and apply them the next time you buy something like this. Ask the questions so you fully understand what you're getting into.
What provisions were there in this plan in the event this dealership would go out of business, or be sold?
Those things do happen, which is one of the many reasons I won't pre pay for services.
What provisions were there in this plan in the event this dealership would go out of business, or be sold?
Those things do happen, which is one of the many reasons I won't pre pay for services.
Brewmany to answer your question, the provisions in the Agreement in case the dealership would go out of business or be sold is the following: -If the Selling Dealer is no longer able to perform its obligation contemplated by this Agreement, Agreement Holder has the option of (i) providing Administrator with the name of an alternate Harley-Davidson Dealership that agrees to honor the Service Schedule or (ii) request cancellation of the Agreement in accordance with the Agreement Cancellation section. Administrator will waive cancellation fee.
Anyway, I am no legal expert, but, I may consider getting legal advise just in case they are trying to get away with fullfilling the Agreement that I thought I purchased and was entitled too.
Thanks to everyone that has replied with comments, possible insight, and/or advice.
Moon dog
Last edited by moon dog; May 24, 2015 at 11:40 PM. Reason: Spelling error
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
If I do cancel, then, I'll see how much of my money I will get back since they only paid for one Core Service on my CVO and the Agreement was for 3yr/15,000 miles.
this has to be a typo. even at 2500 mile intervals, 15000 miles is 7 services (1 at 1000, the rest at 2500). for $2500 you paid almost $400 each.
Administrator will waive cancellation fee.
so if they sell the dealership, they'll waive the cancellation fee. wonder how much of a fee they're going to charge you if you cancel it yourself....
this has to be a typo. even at 2500 mile intervals, 15000 miles is 7 services (1 at 1000, the rest at 2500). for $2500 you paid almost $400 each.
Administrator will waive cancellation fee.
so if they sell the dealership, they'll waive the cancellation fee. wonder how much of a fee they're going to charge you if you cancel it yourself....
Thread Starter
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Novice
Joined: Jan 2015
Posts: 21
Likes: 0
From: El Paso, Texas
If I do cancel, then, I'll see how much of my money I will get back since they only paid for one Core Service on my CVO and the Agreement was for 3yr/15,000 miles.
this has to be a typo. even at 2500 mile intervals, 15000 miles is 7 services (1 at 1000, the rest at 2500). for $2500 you paid almost $400 each.
Administrator will waive cancellation fee.
so if they sell the dealership, they'll waive the cancellation fee. wonder how much of a fee they're going to charge you if you cancel it yourself....
this has to be a typo. even at 2500 mile intervals, 15000 miles is 7 services (1 at 1000, the rest at 2500). for $2500 you paid almost $400 each.
Administrator will waive cancellation fee.
so if they sell the dealership, they'll waive the cancellation fee. wonder how much of a fee they're going to charge you if you cancel it yourself....
But I do have to say this; when I called the Plan Administrator yesterday, they immediately reimbursed my out-of-pocket expense for the 5,000 mile service. I faxed them the receipt and 5 minutes later they confirmed that they had mailed my refund check. Therefore, I am just going to keep the Plan, but, I doubt if I will ever buy another Maintenance Plan again to pre-pay for Core Services on my bikes.
Also, now I am thinking that my home HD Dearlership was just BS'ing me when they claimed that they weren't getting paid in a timely manner by my Maintenance Plan Administrator. Hmmm....
Love & Peace
Moon dog
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Road Warrior
Joined: Jul 2014
Posts: 1,607
Likes: 8
From: Idaho
If the dealership that denied services is selling these same plans I'd raise kane with corporate. Reason being, if selling them I would think by definition that means participating. If participating I would bet there are penalties for failure to honor the plan. Just a suggestion.
Tourer
Joined: Jul 2011
Posts: 275
Likes: 2
From: La Quinta CA
Service Plan
I got mine when I purchase my 13 Ultra Limited
In Arkansas I was on a trip across USA
I did 1K in Colorado,5K in South Cal,10K in TX, 15K in Palm Springs CAli
And never had a problem they made Copies of my card Call it In
And never paid a Penny out my Pocket So far.
Still got 2 more to do.
In Arkansas I was on a trip across USA
I did 1K in Colorado,5K in South Cal,10K in TX, 15K in Palm Springs CAli
And never had a problem they made Copies of my card Call it In
And never paid a Penny out my Pocket So far.
Still got 2 more to do.