Primary Leak, Dealer says needs a new primary
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3rd Gear
Joined: Jun 2015
Posts: 7
Likes: 1
From: WV
Primary Leak, Dealer says needs a new primary
I bought a 2014 road king at a dealer about 4 hours from home last winter. i put about 1000 miles on it over the winter. On Memorial Day weekend, I was on the way to the Viet Nam memorial and I noticed unusual vibration. I checked the bike over on the road, in D.C., and again when I got home, but couldn't find any source. The next day I noticed primary fluid leaking. I trailered the bike and took it to a dealer closer to home. The dealer took the bike in and called yesterday to tell me that I needed a new primary, because a battery bolt had worn a hole in it. I'm not sure how this could happen, but that was what they said - they also told me that it would not be covered under any warranty and it would run about $400 for fixing it. Wondering if I have any recourse here. I get that it isn't necessarily a "defective part" but it also isn't "wear and tear" or "abuse"! This is my first HD and my first service experience with a dealer. Has anyone seen this kind of damage done by a bolt on an HD before? Is it even possible? Is there anything else I can do besides pay up?
Extreme HDF Member
Joined: Apr 2008
Posts: 13,023
Likes: 989
From: Just Outside Chicago
AND take a few pics and show us EXACTLY what you are talking about! Seems very strange but its a Harley and STRANGE things do happen!!!
Road Captain
Joined: May 2015
Posts: 510
Likes: 83
From: SW Virginia
Something failed to allow the battery bolt to make contact. If you didn't touch it I would think it would fall under warranty. If you have a part that breaks and damages something else I have had that covered On a Triumph I have.
Extreme HDF Member
Joined: Aug 2013
Posts: 16,271
Likes: 15,108
From: Somewhere SW
Is the bike used? Did the prior owner make any mods that would have caused this?
This the only reason that I can think of to deny the repair, however if you just recently bought it used from the dealer they should fix it.
This the only reason that I can think of to deny the repair, however if you just recently bought it used from the dealer they should fix it.
Last edited by JustDave13; Jun 2, 2015 at 12:07 PM.
Tourer
Joined: Oct 2014
Posts: 389
Likes: 21
From: Hickory, NC
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What battery bolt and how in the heck did it chew through the primary? The only bolts in a battery are on the terminal. I would like to see that.
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There's a breakdown in communication somewhere here. "Battery bolt wore a hole in primary" doesn't make sense. Neither does getting a "new primary" for $400.