Smokey Mountain HD
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Road Warrior
Joined: Aug 2011
Posts: 1,314
Likes: 376
From: Mississippi
Smokey Mountain HD
Just a shout out for this dealership. We went up to the mountains last week. My buddies bike had a problem and we took it in to the service department. They did not have the part in stock. They did have the part that was for another customers bike and were waiting for other parts for that bike as well. They used that part and got his bike fixed.
This is the best overall dealership I have ever been to. Lots of bikes, tons of motor clothes, a bar and restaurant open seven days a week, and the last two times I have been there they had a band playing on the stage.
Good job on the service and helping someone out on the road.
Me and another buddy were in CO this summer and he had troubles with his bike. We called the dealership in the southern part of the state to see of he could get it in the next day. We would drop it off that day. They said it was first come first serve. They would not help out someone out on the road.
This is the best overall dealership I have ever been to. Lots of bikes, tons of motor clothes, a bar and restaurant open seven days a week, and the last two times I have been there they had a band playing on the stage.
Good job on the service and helping someone out on the road.
Me and another buddy were in CO this summer and he had troubles with his bike. We called the dealership in the southern part of the state to see of he could get it in the next day. We would drop it off that day. They said it was first come first serve. They would not help out someone out on the road.
Seasoned HDF Member
Joined: Jun 2007
Posts: 5,763
Likes: 371
From: North of Hell, South of Heaven
Years ago, I was fortunate enough to meet, Scott, the owner on one of my mountain trips. He was out riding with the MoCo VP of marketing (another good guy), who was down for a visit. Scott gave me and my friends free passes to The Shed event that weekend. When we arrived the next evening, he personally gave a us a backstage tour. I can't speak for the customer service of his dealership, but he's a people person, so I'm not surprised the OP had a good experience. I wish I had stayed in touch, but I imagine he has more than enough friends.
Grand HDF Member
Joined: Oct 2012
Posts: 3,758
Likes: 196
From: Boise, ID
Man when I first read this I thought you said they took a part off of another customer's bike....I couldn't believe you would think that was good customer service! Haha
Now that I reread it....glad to hear some positive comments! They say only 1 out of every 10 happy customers will say something about it. Also they only tell 1 person.
On the flipside is every unhappy customer will tell 10 people!
I try and make it a point to tell people about every good experience we have and I'm glad to see someone else doing it too!!
Now that I reread it....glad to hear some positive comments! They say only 1 out of every 10 happy customers will say something about it. Also they only tell 1 person.
On the flipside is every unhappy customer will tell 10 people!
I try and make it a point to tell people about every good experience we have and I'm glad to see someone else doing it too!!
Road Master
Joined: Feb 2007
Posts: 781
Likes: 35
From: St Louis
Had a similar experience. Throttle by wire issue on our way to the Tail. Nursed the bike in, the service guy checked me in, the tech overheard and came over and said he thought he knew what the issue was and fixed it on the spot in 10-15 minutes. Wouldn't charge us. So we spent money in the gift shop, bought some lunch and dropped off a 12 pack for the techs on our way out. ALL dealerships should be run this well.
Road Captain
Joined: Sep 2012
Posts: 675
Likes: 17
From: Broken Bow, Oklahoma
Had a similar experience. Throttle by wire issue on our way to the Tail. Nursed the bike in, the service guy checked me in, the tech overheard and came over and said he thought he knew what the issue was and fixed it on the spot in 10-15 minutes. Wouldn't charge us. So we spent money in the gift shop, bought some lunch and dropped off a 12 pack for the techs on our way out. ALL dealerships should be run this well.
This is a great thread. Love to hear stuff like this. I need to start writing stuff like this down, so when I'm out touring the country I know what dealers to hit if possible if I have an issue.
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They are a class act for sure . We know Scott pretty well and have set up there many times during events. Have also seen some great artist play at the Shed Leon Russell,Marty Stuart,Elizibeth Cook just to name a few..Their staff is top notch and you have to wonder why other dealerships refuse to follow in their foot steps .. He sets the bar pretty high ..
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Joe Kucinski
Tourer
Joined: Nov 2014
Posts: 290
Likes: 4
From: Maryville, Tennessee
I drove there from Mobile, Alabama to buy a 2014 Wide Glide last year. I had made the deal over the phone. The salesman, Scott, sent photos of everything I requested. The bike was exactly as described and the OTD price was exactly as discussed. I cannot say enough good things about this dealership.
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