Why so long to get a HD fixed at dealer?
Seasoned HDF Member
Joined: Aug 2011
Posts: 11,814
Likes: 5,120
From: SW Ohio
Unofficial HDF Chaplain
Joined: Dec 2009
Posts: 21,136
Likes: 18,049
From: san diego
You need to be a little more understanding, here. It was a "metric" left handed monkey wrench, and they are special order only. would you want your bike worked on with the wrong tool? I think not!!!
Tourer
Joined: Aug 2013
Posts: 342
Likes: 44
From: Granville, IL
Last dealer I dealt with for service (over 10 years and 5 new bikes) had gotten to 3 week wait for anything! I quit going there in 2013, just got tired of waiting and the quality of work had gone downhill as well. The bike was down was, wouldn't run and it was still a 3 week wait to get into the service department. To make this clear it was a 3 week wait for an appointment, not to get the bike back, that was generally just one week.
Funny thing though I have heard that they fired the service manager that had been there for about 4 of those years. Too late for me though, I have an independent that takes good care of me and is very flexible, usually less than a week wait to get the bike in and then it is back out the same day I bring it in.
Funny thing though I have heard that they fired the service manager that had been there for about 4 of those years. Too late for me though, I have an independent that takes good care of me and is very flexible, usually less than a week wait to get the bike in and then it is back out the same day I bring it in.
Road Master
Joined: Oct 2013
Posts: 1,110
Likes: 203
From: Fischer, Texas
A friend has one in the shop now and has been there for a few weeks. They are telling him that they are backed up due to the flooding here in Houston and the amount of flooded bikes they have in for repair.
With that said be careful buying a used bike from the Houston area!
With that said be careful buying a used bike from the Houston area!
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Supporter
Joined: Jan 2007
Posts: 15,787
Likes: 5,615
From: along the shore of Mishigami
Seems most dealerships over book the shop work load so that they can maybe get 80% completed. Then there is the issue of all the lifts being used as storage bins when a bike is torn down and stays on the lift. A good service manager would stay on top of the lifts being locked up waiting on parts.
