Why so long to get a HD fixed at dealer?
Extreme HDF Member
Joined: Dec 2007
Posts: 13,402
Likes: 941
From: Illinois
Except for the day and a half that it took on each of the 120 installs all my trips to the dealer involved a wait of two hours or less. That covers 10 years of dealer experience for me.
Outstanding HDF Member
Joined: May 2013
Posts: 3,427
Likes: 164
From: Home
I just stop by the dealer, make and appointment and come back when they tell me to. I keep the bike while I am waiting for the appointment, then I am without it for an hour while they work on it.
Seasoned HDF Member
Joined: Jan 2005
Posts: 68,021
Likes: 3,276
From:
Unreal how long it takes for a dealer to get around to fixing the bike. They get you in, say its just a few days out. Then going into the 3rd week and they still have it. I guess not enough mechanics but it seems to me they could make more money on repairs if they got the bikes in and turn around faster. When I had a Honda back in 05' they were the same way. Glad automakers aren't as slow.
Seasoned HDF Member
Joined: Oct 2007
Posts: 10,946
Likes: 817
From: Nevada
That's right. Dealer techs are busy with regular interval services, warranty work and part installs. This is also the busiest time of the year for prepping new bikes.
Unofficial HDF Chaplain
Joined: Dec 2009
Posts: 21,136
Likes: 18,049
From: san diego
might as well trade it in on a new one right now!!!
Sponsor
Joined: Jul 2015
Posts: 8,538
Likes: 1,646
From: SF Bay area
Went to my local dealer once on a Saturday, made an appointment for the following Saturday to get a few things done. The service writer guy said they were super busy at the time, & he would quickly make an appointment in the computer & write down on his pad what I wanted done. Once things settled down he'd enter it all into the computer. Fine.
Come back the next Saturday for my appointment. Same guy says he sees I have a slot in the computer, but no work requested. I remind him of the week before, and his pad thing. He says he must have forgotten to enter it in & proceeds to do so.
Then he asks me if I'm sure I want to wait.... it's going to be a while to get to it since the work wasn't scheduled.
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Come back the next Saturday for my appointment. Same guy says he sees I have a slot in the computer, but no work requested. I remind him of the week before, and his pad thing. He says he must have forgotten to enter it in & proceeds to do so.
Then he asks me if I'm sure I want to wait.... it's going to be a while to get to it since the work wasn't scheduled.
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Bring it to Florida, the dealerships are very quiet in summer 
Depends what you are having done, if you needed something painted you may well wait a while.
Depends what you are having done, if you needed something painted you may well wait a while.
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Tourer
Joined: Jul 2014
Posts: 473
Likes: 5
From: New Braunfels TX
Gruene Harley Davidson in New Braunfels. I took my bike in last Saturday without an appointment. I got a call on Tuesday update and parts ordered. I got a call Thursday bike is done. Work so far was new compensator, new rotor, new starter, new stater, fix air leak on in take, replace TBW connector, adjust head bearings. I need to replace the back brake rotor, new brakes and change out the tires. He said bring in your tires and we will put them on for $84.00 and balance and replace the rotor at that time, should take more than a few hours. So far for me seems this dealership is pretty fast and they had a bunch of bikes coming for service last week.
Club Member
Joined: Feb 2007
Posts: 2,404
Likes: 12
From: Haymarket, VA
Next time slip him 2 of 'em & he'll probably say, "It'll be ready in a half hour, you might as well wait". lol
Last edited by streeteagle; Jun 18, 2016 at 07:13 PM.