Dealership issues
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Intermediate
Joined: Mar 2015
Posts: 28
Likes: 3
From: Kelowna, BC
Dealership shipping issues
So, I'm having some issues with a dealer shipping a couple bikes home for me. Blown deadlines, lack of contact, zero accountability, and still no bikes with no eta. I feel like I've given them every opportunity to own the mistake, attempted to speak to both my contact at the dealership, and the representative of the shipping company with no luck and we're coming up on a month now with no end in sight.
What I'm wondering is, is there a department I can escalate this issue to? Does anyone have a contact for someone who might be able to rattle this dealers cage a bit, get me some answers on where my bikes are at, or even refund some of the money I paid in good faith?
Any direction is appreciated!
What I'm wondering is, is there a department I can escalate this issue to? Does anyone have a contact for someone who might be able to rattle this dealers cage a bit, get me some answers on where my bikes are at, or even refund some of the money I paid in good faith?
Any direction is appreciated!
Last edited by Bucktown; Sep 1, 2017 at 02:20 AM.
Seasoned HDF Member
Joined: Jul 2009
Posts: 5,023
Likes: 1,352
From: Virginia
What exactly are the problems? Who hired the shipping company? Seems simple enough shipping co. shows up, picks bikes up and delivers them. Who's really at fault here? Curious minds want to know.
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
are they your bikes, or are you buying them from them? how did they get them?
we need more info!
we need more info!
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