Phat Performance
Road Warrior
Joined: Oct 2009
Posts: 1,863
Likes: 55
From: Sedalia,Missouri
I just recently had an issue with them not standing behind the product. When I called them they gave me the run around, I'm done with them. In the future I will probably try and use Revzilla as much as possible.There is no excuse for poor customer service.
Stellar HDF Member
Joined: Nov 2010
Posts: 3,117
Likes: 1,145
From: Directly above the center of the Earth
**** on "being patient" with a company that has half its reviews as crap. 50% of good, is crap.
Outstanding HDF Member
Joined: Aug 2017
Posts: 2,816
Likes: 1,718
From: Jacksonville, FL
Being patient is waiting the two days for the part one ordered that was supposed to be at your home...*not* paying the extra for the two day delivery and waiting a week and being happy with that. It also doesn't mean not to expect customer service to respond when they say they will but don't.
**** on "being patient" with a company that has half its reviews as crap. 50% of good, is crap.
**** on "being patient" with a company that has half its reviews as crap. 50% of good, is crap.
Seasoned HDF Member
Joined: Oct 2008
Posts: 7,649
Likes: 4,889
From: Missouri City,TX
Their customer service completely sucked.
Outstanding HDF Member
Joined: Oct 2017
Posts: 2,441
Likes: 1,231
From: The mountains of SW Virginia
I had been considering purchasing some new pipes from them with my tax return, but after reading this thread and checking the reviews elsewhere:
https://www.resellerratings.com/stor...formance_Parts
I believe I'll pass! I don't like a hit or miss type outfit where you may or may not receive the product you odered. Then less than desirable customer service and a potential problem getting a refund if they fail to provide the item. I sure won't be spending my money there!
https://www.resellerratings.com/stor...formance_Parts
I believe I'll pass! I don't like a hit or miss type outfit where you may or may not receive the product you odered. Then less than desirable customer service and a potential problem getting a refund if they fail to provide the item. I sure won't be spending my money there!
Last edited by Bonnie Storm; Feb 10, 2018 at 11:11 AM.
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Road Master
Joined: Apr 2014
Posts: 1,249
Likes: 604
From: Michigan
OK, parts ordered 2/9/18. No notification on their part to date. I called them today and got the, "Well, er, ah not sure, but it looks like they were not in stock when order was placed so I'll have "the guy" email you with an update and tracking number."
According to their website the parts were in stock or else I would not have placed the order. I wish I would have read this post prior to ordering. Trick me once shame on me, but it won't happen again. WARNING WHEN ORDERING FROM phat performance.
According to their website the parts were in stock or else I would not have placed the order. I wish I would have read this post prior to ordering. Trick me once shame on me, but it won't happen again. WARNING WHEN ORDERING FROM phat performance.
Thread Starter
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Seasoned HDF Member
Joined: Jun 2006
Posts: 28,549
Likes: 3,954
From: Vermont
OK, parts ordered 2/9/18. No notification on their part to date. I called them today and got the, "Well, er, ah not sure, but it looks like they were not in stock when order was placed so I'll have "the guy" email you with an update and tracking number."
According to their website the parts were in stock or else I would not have placed the order. I wish I would have read this post prior to ordering. Trick me once shame on me, but it won't happen again. WARNING WHEN ORDERING FROM phat performance.
According to their website the parts were in stock or else I would not have placed the order. I wish I would have read this post prior to ordering. Trick me once shame on me, but it won't happen again. WARNING WHEN ORDERING FROM phat performance.