Phat Performance
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Seasoned HDF Member
Joined: Jun 2006
Posts: 28,524
Likes: 3,953
From: Vermont
Phat Performance
Anyone else ever order something from Phat Performance and not receive the item and get a runaround? Ive been very pleasant each time Ive called, but the excuses and lack of follow up have gotten old. From what they have said on the phone and what the website states are two different things and basically boils down to false advertising. I decided to give up on them and dispute the charge with my credit card company. Unfortunately, they claim that process can take 6-8 weeks. I want to make sure its resolved before I order elsewhere from a more reputable company that will deliver and have better customer service. I figured the $150 savings over everyone else for the same product was too good to be true.
Last edited by cvaria; Feb 3, 2018 at 07:52 PM.
Outstanding HDF Member
Joined: Dec 2012
Posts: 2,699
Likes: 520
From: Palm Coast, Florida
I ordered parts from them 2 years ago and paid for 2-day shipping on my order.
After not getting a tracking number after 2 days and unanswered emails I finally get a human on the phone.
They said they shipped that day(day 3) and for some reason tracking system wasn't working.
Long story short, it was 7 days to get my parts, and my parts were drop shipped by the part manufacturer.
After not getting a tracking number after 2 days and unanswered emails I finally get a human on the phone.
They said they shipped that day(day 3) and for some reason tracking system wasn't working.
Long story short, it was 7 days to get my parts, and my parts were drop shipped by the part manufacturer.
Sponsor
Joined: Jul 2015
Posts: 8,538
Likes: 1,646
From: SF Bay area
Bought a Yuasa battery from them. Best price I could find, and received it in one day (LA to SFO)
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Ordering & info http://www.rockout.biz On ebay! ... CLICK HERE
Also on amazon.com...
Imitated, never equaled... ROCKOUTS!
Road Captain
Joined: Nov 2017
Posts: 514
Likes: 160
From: So Cal!
I have several friends who have ordered from Phat over the years, with mixed results, similar to this thread. I personally have not utilized them due to word of mouth alone. Unfortunate, but in this competitive market customer service needs to be a top priority.
Cruiser
Joined: Nov 2012
Posts: 116
Likes: 7
From: Mass
Same issues here I have not received any info on my order or e-mail contact and I ordered on 1/25
Terry e-mail above just bounces back so its no good.
I have to take a trip to visit my son in california so I may stop in and see wtf is going on
Terry e-mail above just bounces back so its no good.
I have to take a trip to visit my son in california so I may stop in and see wtf is going on
Last edited by ChickinOnaChain; Feb 19, 2018 at 01:35 PM.
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Thread Starter
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Seasoned HDF Member
Joined: Jun 2006
Posts: 28,524
Likes: 3,953
From: Vermont
I’ve filed a dispute with my credit card as I’ve not received the product, nor do they bother following through with contacting me. I’ll not do business with them ever again, lesson learned. Terry’s email above is incorrect. It’s @phatpermanceparts.com
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Stellar HDF Member
Joined: Jul 2007
Posts: 2,047
Likes: 72
From: Northwest Louisiana
I've ordered a few items from them over the years and always had good luck with fast shipping, but yours isn't the first complaint I've heard either. I hope they make it right for you.
Is Phat still a forum sponsor?
Is Phat still a forum sponsor?
