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Brothers and Sisters.
Manchester Harley Davidson uses false advertising and have Zero Integrity!!!! I am in the market for a pre owned Street Glide and using the Harley Davidson's pre owned search tool via the HD website. Found a low mileage Street Glide Special at MHD. Went to their site and used their valuation tool on my bike. I was satisfied with the trade in range. Manchester had my information and contacted me and I told them I was interested in the 20 Street Glide Special they had listed for $17888. Told me to come take a look and they had 500 bikes in stock in their temporary Warehouse while the new dealership is being built. I told them that I was in NY and almost 4 hours away. Spoke with them two more times by phone. I asked about their valuation tool because my trade was very important (they even said that I could get much more). Again mentioned that I was almost 4 hours away and interested in the 20 SGS and my budget was $18k. They texted me to verify my appointment on 3/4/25.I then borrowed a trailer, reserved a room and went up the night before with my wife. We arrive when they opened, and they brought a sales manager to work with us and he takes us into their warehouse. Lots of bikes but I noticed that over half of them are behind a half wall off limits to customers.We get handed off to a fit specialist and I told him the bike we were here to see. I am not seeing the bike at this point. He then starts explaining the deals they are offering on a NEW bike and showing me those including a CVO?!?!. Now the original sales manager comes back and says that the bike that I came to see was SOLD!!!! With all of the prior conversations and text messages we had, NO ONE ever contacted me. Now I ask to see when it was sold. They won't do it. We got Suck-erd in with the old Bait and Switch. We have a lot of time invested at this point so we look around for another bike but they are thousands $$ more with higher miles. Now I want to see what their valuation is on my bike. My trade Range comes in at $1-2k Under the "rough wholesale" valuation tool on the website. My Bike has high mileage but is super clean and well maintained.Now I want to see the owner. Not there but GM is. Says he has a SGS at their other location in Mass. and can get it in a few hours. It's $5k more. He messes with numbers and will give me the same price but drops my trade in value. I ask about additional fees. One is $1295 set up fee and the other is $699 on a USED bike (not listed in fine print). We leave and head back home. Horrible Experience. All of this is textbook salesman BS.Here's the funny thing..IT'S BEEN 7 DAYS AND THE BIKE IS I CAME TO SEE IS STILL LISTED for sale!!!!! Trying to lure others in????
I go back and check their reviews and apparently it's a common practice they use to get you in there. See for yourself. Why would you do this? Reputation is Everything especially with HD struggling.A friend of mine traded and purchased a bike from another dealership in Pa a few years back and got his trade in price and flawless experience.If you choose to use MHD......do your homework Carefully!!!!. Buyer beware.
Get a text picture of the bike Prior to going. Personally there are plenty of bikes out there. I would look elsewhere. The team at MHD can't be trusted.
If they're so into, "making appointments" to come in and make a deal.......
Maybe everyone here should bombard them with "appointments", and not show up. "Yeah, I'm gonna drive up tonight and spend the night....can you recommend any good hotels? I should be there as soon as you open".
Get them all lathered up......"we got another hot one coming in!" I'd even call them back 15 minutes prior to my expected time, and tell them I'm running a bit late......
I think after a beer or six, it would be a hoot just to see them wondering where all their potential "sales" went.
If they can eff around with customers, we should eff around with their "sales" tactics
I can't stand an effin' liar or thief. They get what they deserve.
Don't forget to block their number when youre done playing with them....wouldn't want any pesky calls from a disgruntled salesman
Brothers and Sisters.
Manchester Harley Davidson uses false advertising and have Zero Integrity!!!! I am in the market for a pre owned Street Glide and using the Harley Davidson's pre owned search tool via the HD website. Found a low mileage Street Glide Special at MHD. Went to their site and used their valuation tool on my bike. I was satisfied with the trade in range. Manchester had my information and contacted me and I told them I was interested in the 20 Street Glide Special they had listed for $17888. Told me to come take a look and they had 500 bikes in stock in their temporary Warehouse while the new dealership is being built. I told them that I was in NY and almost 4 hours away. Spoke with them two more times by phone. I asked about their valuation tool because my trade was very important (they even said that I could get much more). Again mentioned that I was almost 4 hours away and interested in the 20 SGS and my budget was $18k. They texted me to verify my appointment on 3/4/25.I then borrowed a trailer, reserved a room and went up the night before with my wife. We arrive when they opened, and they brought a sales manager to work with us and he takes us into their warehouse. Lots of bikes but I noticed that over half of them are behind a half wall off limits to customers.We get handed off to a fit specialist and I told him the bike we were here to see. I am not seeing the bike at this point. He then starts explaining the deals they are offering on a NEW bike and showing me those including a CVO?!?!. Now the original sales manager comes back and says that the bike that I came to see was SOLD!!!! With all of the prior conversations and text messages we had, NO ONE ever contacted me. Now I ask to see when it was sold. They won't do it. We got Suck-erd in with the old Bait and Switch. We have a lot of time invested at this point so we look around for another bike but they are thousands $$ more with higher miles. Now I want to see what their valuation is on my bike. My trade Range comes in at $1-2k Under the "rough wholesale" valuation tool on the website. My Bike has high mileage but is super clean and well maintained.Now I want to see the owner. Not there but GM is. Says he has a SGS at their other location in Mass. and can get it in a few hours. It's $5k more. He messes with numbers and will give me the same price but drops my trade in value. I ask about additional fees. One is $1295 set up fee and the other is $699 on a USED bike (not listed in fine print). We leave and head back home. Horrible Experience. All of this is textbook salesman BS.Here's the funny thing..IT'S BEEN 7 DAYS AND THE BIKE IS I CAME TO SEE IS STILL LISTED for sale!!!!! Trying to lure others in????
I go back and check their reviews and apparently it's a common practice they use to get you in there. See for yourself. Why would you do this? Reputation is Everything especially with HD struggling.A friend of mine traded and purchased a bike from another dealership in Pa a few years back and got his trade in price and flawless experience.If you choose to use MHD......do your homework Carefully!!!!. Buyer beware.
Get a text picture of the bike Prior to going. Personally there are plenty of bikes out there. I would look elsewhere. The team at MHD can't be trusted.
Ride Safe!
I had the exact same thing happen at a dealership in VA! I bought my bike in MD without a glitch.
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Harley Davidson of Manchester NH. AVOID!!!!!
