Having trouble installing my SERT
Cruiser
Joined: Apr 2007
Posts: 198
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From: Wellington, NV
RE: Having trouble installing my SERT
I also heard something about the adapter - need a differnt one from radio shack - sorry all I remeber as iam not real up to date on this computer suff. But changing the adapter worked .
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6th Gear
Joined: Feb 2008
Posts: 12
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RE: Having trouble installing my SERT
Thanks for the ideas. Prior to the initial instillation I did have to purchase a new cable from Radio Shack that allowed me to plug into a USB port as the tuner cables I purchased form HD only plug into serial port (does anyone use these anymore?). I confirmed from my local dealer the cables are correct and asked about the new cable I purchased from Radio Shack. They stated they also use the same USB cable and the other cable part number was correct. I was trying to program my tuner from my laptop that does have Vista. I borrowed my Sons laptop that is running XP and installed the tuner program. Same issue occurred; at 20% the program stops and states the ECM has denied access for the update. I have been in constant communication with the dealer (they are getting tired of me I know). They say they use a laptop with the same program I am using to program and have never seen this issue. The warranty guy said because I tried to install the SERT I have already voided my warranty so they will not check the ECM for free. I am in hopes some one can throw my way an out of the box idea as I have tried every thing I can think of. Thanks for any input.
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6th Gear
Joined: Feb 2008
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RE: Having trouble installing my SERT
One dealership stated if you install a SERT yourself you void you warranty (dealer must install it) while the local dealership by me stated just having it installed voids your warranty regardless of who does it. I called HD tech support about this issue a few days ago. They could not help me any more than what has been covered in these postings but never stated a SERT would void any warranty.
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6th Gear
Joined: Feb 2008
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RE: Having trouble installing my SERT
I ensured both the key as well as the switch where on. If you try to install with either on off you will get a ALDL communication failure message. Don’t know what ALDL means, but it is what I got when I tried to install in with only one of the switches/ignition turned on. I tried to load the program first, plug into the bike, turn both switches on in every combination order there is (I think I got them all). None of them worked and I always receive the same error message at 20%....
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Joined: Dec 2006
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From: Po-Dunk Looziana
RE: Having trouble installing my SERT
Tony
I'm going to link you to a thread that has some info in it.
https://www.hdforums.com/m_1849626/tm.htm
Follow the links in the thread. I'm on my way home from work, but I'll follow this in an attempt to help.
I'm going to link you to a thread that has some info in it.
https://www.hdforums.com/m_1849626/tm.htm
Follow the links in the thread. I'm on my way home from work, but I'll follow this in an attempt to help.
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6th Gear
Joined: Feb 2008
Posts: 12
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RE: Having trouble installing my SERT
Exciting news. I dug up an antique laptop from the basement that has a serial port. This thing has a sticker saying Windows 95 but I installed an upgrade to 98 before I retired it many (many) years ago. System requirements for SERT say it will run on 98. I am going to install the program and attempt it now with the serial cable that came from HD. I will let you know soon. Thanks again.