I need your advice
Club Member
Joined: May 2008
Posts: 2,095
Likes: 4
From: Ponchatoula Louisiana
It is unfortunate that he chose to initiate a dispute. Give the guy a full refund and resolve the situation. It will be better for you in the long run. Believe me, I know from my experiences on e-bay. I have 100% positive feedback, and I have had to eat some charges due to not listing something down to the smallest detail. The customer appreciates correcting an honest mistake, and I think you made one unintentionally.
Elite HDF Member
Joined: Dec 2007
Posts: 4,271
Likes: 29
From: Green Country,Oklahoma
Custom is just that -custom fit,if he wants the freakin pipes on his bike make them fit,I guess we have turned into a bolt on mentality,if you don't want problems leave the bike stock.
Road Captain
Joined: Jun 2008
Posts: 686
Likes: 0
From: Lady's Island SC
Tailbreaker, It looks like a persuasive argument can be made either way. With that said I see you have 100 positive feedback. I have sold bike and got several hundred more than a similar bike due to my 100% positive feedback. That feedback not only assures people you are selling what you are stating but that if there is also a problem you will stand behind it as well. In the long run negative feedback will cost you more than just shipping. Good Luck!
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,208
Likes: 374
From: Central Illinois, Between I-80 and I-74
Tailbreaker,
If your interested in who will win the dispute I'd say you will, you did nothing deceiving with the listing or representation of the product.
From a business standpoint I'd say give him the refund. Yes its going to cost you a few $$. But this is the type of situation that shows the difference between a good seller and a great seller.
Reading the replies here I think you already lost some potential customers.
If your interested in who will win the dispute I'd say you will, you did nothing deceiving with the listing or representation of the product.
From a business standpoint I'd say give him the refund. Yes its going to cost you a few $$. But this is the type of situation that shows the difference between a good seller and a great seller.
Reading the replies here I think you already lost some potential customers.
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Road Warrior
Joined: Dec 2005
Posts: 1,644
Likes: 439
From: Mount Rainier, Washington
Thanks for the replies everyone. DavesGirl........wow that was harsh, you do not even know the outcome of the situation yet you are jumping to conclusions. I did not create this thread looking for support, I only wanted unbiased opinions. Thanks again to all that have responded good or bad.
Outstanding HDF Member
Joined: Oct 2007
Posts: 3,227
Likes: 5
Tailbreaker this is one of those damned if you do and damned if you don't.
Twenty years ago I would have fought the battle. Now I just give them their money back and take my losses...
BTW I have fired some customers....
Twenty years ago I would have fought the battle. Now I just give them their money back and take my losses...
BTW I have fired some customers....
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