Harley "Custom" Paint Defect
Seasoned HDF Member
Joined: Apr 2006
Posts: 10,675
Likes: 95
From: Billings,Mt.
I would say in all fairness,HD has to see the paint and not make a decision from a photograph.Put yourself in there shoes.
As with any compony,you have to follow there policies for warranty claims.
I would say as long as you did not try to fix it somehow,they will make it right.
As with any compony,you have to follow there policies for warranty claims.
I would say as long as you did not try to fix it somehow,they will make it right.
Road Warrior
Joined: Sep 2008
Posts: 1,318
Likes: 54
From: Texas Panhandle
That's B.S.. I have issues with a randomly inaccurate speedo. Dealer can't figure it out(no surprise), and H-D first said they don't know what's causing it, then told me it's normal. Customer rep told me "you can replace it at your expense, or simply live with it". Glad I bought an '08 with x-tended warranty. Anyone know if I can cash in the x-tended and get my money back?
Grand HDF Member
Joined: Dec 2007
Posts: 4,999
Likes: 55
From: Bay Area
I would say in all fairness,HD has to see the paint and not make a decision from a photograph.Put yourself in there shoes.
As with any compony,you have to follow there policies for warranty claims.
I would say as long as you did not try to fix it somehow,they will make it right.
As with any compony,you have to follow there policies for warranty claims.
I would say as long as you did not try to fix it somehow,they will make it right.
Elite HDF Member
Joined: Sep 2006
Posts: 3,718
Likes: 11
From: Punta Gorda,FL
I'm glad I don't have to take my car back to Detroit every time there is a questionable problem. I guess the car manufacturer's give enough credit to their dealerships, to allow them to make a decision.
I would really be pi$$ed if it happened to me. You paid top dollar for the paint set, now they want you to be without your ride, for I'm sure several weeks, while they decide what to do about their screwup.
I wish you best of luck
Tom.
I would really be pi$$ed if it happened to me. You paid top dollar for the paint set, now they want you to be without your ride, for I'm sure several weeks, while they decide what to do about their screwup.
I wish you best of luck
Tom.
Ultimate HDF Member
Joined: Sep 2006
Posts: 8,423
Likes: 2
From: Ellenwood, GA - The Ghetto Part
That's B.S.. I have issues with a randomly inaccurate speedo. Dealer can't figure it out(no surprise), and H-D first said they don't know what's causing it, then told me it's normal. Customer rep told me "you can replace it at your expense, or simply live with it". Glad I bought an '08 with x-tended warranty. Anyone know if I can cash in the x-tended and get my money back?
Then the factory doesn't trust the dealer to make a determination that something is wrong and work with corporate on fixing the problem. That is screwed up.
Last edited by Unome; Nov 2, 2008 at 10:12 AM.
Extreme HDF Member
Joined: Jun 2007
Posts: 12,653
Likes: 18
From: Broken Arrow, Oklahoma
Another reason they may want to examine it is to find out WHO screwed it up. If it's under the clear, then obviously, the painter screwed it up. They'll want to know that for the future. They'll also want to see it to determine if it was damaged in shipping, or maybe something that was done to it by the dealership. Either way, they'll want to determine WHO to bill for the cost of the screw-up. If the dealer damaged it, they'll make the dealership fix it on their dime, not the MOCO's. If damaged in shipping, they'll have a discussion with the shipper about it. And if the painter damaged it, they'll make sure they don't get charged for doing another set.
It's all about the money, and someone will have to pay for it.
It's all about the money, and someone will have to pay for it.
Ultimate HDF Member
Joined: Aug 2008
Posts: 6,235
Likes: 65
From: Joliet, Illinois
Don't you think it's possible that someone in the paint shop wet sanded through the color down to primer when color sanding between coats? If it's under the clear coat, that would be my guess. That's easiest to do on a high spot like that, especially if the color is thin...
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Road Captain
Joined: Apr 2007
Posts: 746
Likes: 1
From: Darlington, MD
That's interesting, a paint "flaw" in the most obvious spot made out of the paint shop, out of the dealership and to the customer and nobody saw it! HHHMMMM! Guess theirs a lesson to be had. A brand new Harley swing arm came into my friends shop this week and it was powder coated over top of rust. The black powder coat is flaking off. Quality control isn't what it's cracked up to be.
Last edited by Lockman; Nov 2, 2008 at 06:01 PM.
Road Master
Joined: Sep 2007
Posts: 872
Likes: 1
From: Uxbridge, Ma
Winter is soon to be upon us - Give it to the dealer and let them send it in. You know it's not your fault. HD will make it right while your bike is in the dealer (free storage I might add) get the bike in the spring and ride on!! Remember the song "Don't worry - be happy" - Cooperate with them man - That's my advice.